At Grande, we are continually investing in new technology to ensure our customers are experiencing the best and most advanced services possible. We would like to upgrade your Standard Definition (SD) cable boxes to High Definition (HD) boxes at no additional cost to you through the end of the year*
What You Should Know
Several SD channels are also available in HD today. We will be upgrading these SD channels. If you have not upgraded your cable set-top boxes to HD, you will not be able to view these channels with your existing SD cable set-top box. You will still have these channels – they are not getting removed or changing to a different channel number. We are simply changing the delivery of these channels from SD to HD only.
What Actions You Need to Take
In order to upgrade your SD cable box to an HD cable box, please follow these simple steps:
Be Sure to Act Before July 31, 2018.
After this date, we will have upgraded all duplicate channels that were available in both SD and HD, and converted them to HD only. This means that you will not be able to view these channels with your existing SD cable set-top box.
*Standard-Definition (SD) equipment replacement offer will expire by 7-31-18. On or about August 1st, all channels on your TV lineup will be available in High-Definition (HD) only. This offer will provide HD replacement boxes for each SD box at no additional cost through the end of this year, 12-31-18. Additional HD cable boxes above and beyond those needed to replace SD boxes are available for an additional monthly rental fee. Other restrictions may apply. ©2018 Grande Communications Networks, LLC. All rights reserved.