Frequently Asked Questions

There are different ways to set up parental controls based on what type of digital receiver you have.

TiVo

Yes, you can view and download user guides anytime online. Click here to view all of our online customer user guides and manuals.

Power off the device either using the remote or the power button (usually located on the front of the receiver). Unplug the power cord for 15 seconds, then plug the power cord back in and power on the unit.

There are different ways to set up parental controls based on what type of digital receiver you have.

TiVo

If you want to watch digital stations, yes, you need to have a digital receiver. You can only receive analog channels without a digital receiver.

Yes, you need a receiver for each TV that you would like to watch digital channels.

You can call customer care at 1-866-247-2633 or visit one of our local retail centers. You can then install the receiver yourself for free or choose to have a technician deliver one to your home for a small installation fee.

A DVR lets you pause live TV or record and re-play your favorite TV programs and movies on your own schedule. It is easy to setup and use with Grande's interactive program guide.

Yes. You can find more information on TiVo from Grande.

There is no equipment to buy. You can rent a DVR or TiVo from us.

Most DVRs will record up to approximately 90 hours of Standard Definition recordings and 12-20 hours of High Definition programming. A TiVo can record up to 70 hours of HD programming, or up to 600 hours of standard-definition programming.

There is no contract or cancellation fee related to DVR or TiVo service.

Yes, you can use this equipment together.

Both types of equipment, DVR receivers and standard receivers, have the same monthly rental fee. DVR service does have a cost associated in addition to the rental fee for the receiver.

Customers who have a Scientific Atlantic receiver cannot currently set recording priorities. This includes customers who reside in one of the following markets: Austin, San Antonio, San Marco or Waco.

Customers residing in Dallas, Corpus Christi or Midland-Odessa with Motorola receivers can set priorities. To help you manage which series get recorded when there are scheduling conflicts, your DVR automatically creates a Series Priority List.

The first series you set to record has the highest priority and is the program recorded in case of a conflict. If there are no conflicts, each additional series you set to record is added to the bottom of the list. You can easily change the recording priority of the programs so that the programs of your choice are recorded in case of a conflict.

Yes, but keep in mind that each television will need its own DVR receiver with DVR service.

Grande can connect as many TVs as you need to our Basic service without any additional equipment or additional monthly cost. Any TV without equipment will receive non-digital channels only. If you would like to add Digital service to your TVs, then you can add up to 20 digital receivers to 20 TV sets.

Simply tune to Channel 1 to browse movie and program titles.

We suggest first resetting your digital receiver and attempting to watch your program again. If you are still experiencing an issue, please contact our technical support team and we will be glad to assist you further.

Tune to Channel 1 for a complete listing of available programs.

Video On Demand provides you with over 4,000 movie & TV programs-most of them free. The latest hit movies and adult titles have a small fee associated with them. Tune to Channel 1 for more information.

HDTV stands for High Definition Television, which provides higher viewing resolutions for enhanced picture quality.

A common misconception is that digital TV is the same as HDTV. Digital TV is available to any customer with any TV. HDTV is available to any customer with a High Definition TV. We have receivers for both types of service.

You will need an HD compatible TV and an HD receiver in order to view programming in high definition.

Most new televisions support HD. Consult your TV user manual or TV manufacturer to determine whether your television supports HD.

We do include HD channels in our Get-It-All Bundles. If you subscribe to a channel that we also offer in HD, then you will receive that channel in HD.

Yes. If you already have cable service with us, you may pick up a HD receiver in our retail center and install it yourself.

You can visit one of our local retail centers or choose to have a technician come to your home for a small installation fee.

Yes.

Not all programs and commercials on HD channels are sent with an HD signal. It will depend on the station's programming.

Yes, we offer HD DVR receivers

Yes, we offer some On Demand TV shows and movies in HD. Check listings on Channel 1 for availability.