When major weather events threaten our area, we take extra measures to deploy a variety of technical resources: generators, fuel, fiber-optic cable and specialized tools to strategic locations near the potential path of the storm, so we can respond immediately to any damage.
Before the Storm
Be prepared and have an emergency plan in place. If you don’t have a plan and need help making one, visit www.ready.gov
Keep your Grande account information and our contact phone numbers handy. See contact us for more information.
Stay informed by listening to radio and TV bulletins and by reading our website updates.
Report any low-hanging cable lines before a storm.
After the Storm
Stay inside your home until your Emergency Center advises otherwise. Always remember to stay away from fallen wires.
Keep debris clear of cable pedestal.
We will keep you informed of restoration progress on our website here. Also connect with us on Facebook and Twitter for information and available updates.
These organizations are not affiliated with Grande in any way.
Power outages are possible
Should you lose power to your home, cable services cannot be restored until electrical power from your local power company is back up and running. We will be monitoring this event closely to manage your service needs during this event.
Your safety and the safety of our team members are important to Grande. Please follow any travel and weather advisories. Visit this page for ongoing news and updates.
Please be aware of your surroundings and do not touch any down lines and wires.
When to contact us
DO YOU NEED TO CONTACT US?
You do not have electrical power at your home.
NO - your home TV, High Speed Internet and Voice services depend on electrical power.
You have electrical power at home and no one in your neighborhood
NO - we are already aware of and working to repair network outages.
You have electrical power, but do not have cable service and your neighbor’s cable is working.
YES - restoring the damage to your cable may require additional technical support. contact us
The cable that connects directly to your home (the service drop) is down.
YES - to restore your service the service drop must be repaired. contact us
Frequently Asked Questions (FAQs)
I have TV service but it goes in and out and the picture quality is not as good as usual.
Temporary fluctuations in your cable service may occur throughout the restoration period. You may experience brief losses of your cable services or degradation of picture quality as the power continues to be restored throughout the area.
I do not currently have electrical power or TV, Internet or Phone services. Should I call to arrange for a service call?
If you DO NOT have electrical power restored to your home, you will not have cable services. You should not call for a service call until your electrical power at your home has been restored.
Why did I lose my TV, Internet and Phone services and still have power?
While Grande’s facilities are generally located on the same poles as electric companies, the utilities are often fed from a different power source than the cable. There are different “distribution” points along the way. If one of these distribution points does not have commercial power, your cable will not work.
My neighbor has TV, Internet and Phone services but I do not.
If you have electrical power at your home, but no TV, Internet or Phone service, please Contact Us. If you DO NOT have commercial power restored you will not have cable services.