We are experiencing longer than usual wait times due to an issue with our phone and billing systems. Our agents will do their very best to address your request but may not have access to all their usual tools. If your issue or request is not urgent, please contact us at a later time. Thank you for your patience and understanding as we work diligently to address this situation.

Policies & Agreements

To contact us in writing regarding our policies and agreements, please send requests to:

Grande Communications
401 Carlson Circle
San Marcos, Texas 78766
Attention: Customer Care Department

Grande is committed to informing its customers about their rights. Important information about our services and the terms and conditions that apply to them is outlined in the links below.