News and Press Releases

Grande Communications Wins PCMag 2019 Readers’ Choice Award for Best ISP

Grande Communications receives highest ratings for customer service, tech support and overall satisfaction among all ISPs in the United States

SAN MARCOS, TX (September 17, 2019) – Grande Communications, the Texas-based broadband communications company offering internet, TV and phone services, has been named PCMag 2019 Readers’ Choice Award winner for best internet service provider (ISP) in the United States. PCMag is the largest professional reviewer of consumer electronics and tech products worldwide. This acknowledgement exemplifies Grande Communication’s commitment to delivering outstanding customer experiences and superior internet service.

According to PCMag readers, Grande received the highest satisfaction ratings in nearly every measure in the survey. Specifically, respondents ranked Grande Communications best in speed, customer service, tech support and overall satisfaction. According to the full article, “many of our respondents were new to Grande and rated their setup experience at 8.9, Grande's highest satisfaction rating.” One respondent said "Grande has been amazing! I've been so pleased with the service that I have convinced other neighbors to drop Spectrum and join Grande."

“We’d like to thank our customers for voting us #1 ISP in the country and for recognizing our commitment to fast, reliable internet services,” says Mike Carrosquilla, Senior Vice President of Operations and General Manager for Grande Communications. “We know that everything matters when it comes to customer satisfaction. We remain invested in consistently delivering high quality, award-winning internet service and speeds, backed by top-tier customer service, and outstanding tech support for our customers.”

The results from PCMag’s 2019 Readers’ Choice Award for Best ISP named Grande Communications:

  • #1 ISP in the USA
  • #1 for Customer Service & Tech Support
  • #1 for Speed and Overall Satisfaction
  • Most likely ISP to recommend to friends & family
  • Best NPS score among all ISPs in the USA
  • #1 promoted ISP by PCMag readers

Grande Communications offers a full suite of Internet, TV and phone services for residential and business customers. They serve over 160,000 customers in communities big and small across Texas, including Austin, San Antonio, Dallas, San Marcos, Corpus Christi (including Calallen and Annaville), Midland, Odessa, Greater Temple and Waco. To learn more about Grande’s recent award, please visit mygrande.com.

More information about Grande and its services is available on mygrande.com or by calling 866-2GRANDE.

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ABOUT GRANDE COMMUNICATIONS

Grande Communications is a Texas-based broadband communications company that offers a full suite of internet, TV, and phone services for residential and business customers through its state-of-the-art, high-capacity, hybrid fiber-optic network. Since its launch 18 years ago, Grande has offered Texans a real choice in entertainment and communications services plus outstanding local customer and technical support Grande proudly serves the following communities: Austin, San Antonio, Dallas, San Marcos, Corpus Christi (including Calallen and Annaville), Midland, Odessa, Greater Temple and Waco. 1 gigabit internet is now available in all serviceable areas to both home and business customers. For more information, visit mygrande.com, like Grande Communications on Facebook, or follow @grandecom on Twitter.

Media Contact

Lynnette Montemayor
Principal at Giant Noise
lynnette@giantnoise.com
512-382-9017