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Moving or Transferring Internet & TV Services to a New Address
Whether you’re a customer transferring services or new to Grande, getting set up is easy with flexible scheduling, 2 hour service windows, no contracts, and a 30 day money back guarantee.
Call today to schedule your move or transfer services:
1-800-247-2633Helpful Tips for a Smooth Move
Avoid moving day chaos with a smooth and easy installation of Internet, TV, and home phone services with Grande. Check out our moving tips and FAQs below to get started.
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Moving Your Internet
If you’re planning to game or stream on multiple devices then you need access to reliable and fast internet. When you move with Grande you get speeds up to 1 gig*. We’ll also help keep your home network, computers, and connected devices safe with eero Secure+ - an easy mobile app to protect against viruses, safely manage and store passwords, or securely browse the web using a VPN.
Optimize Your Internet Speed
Are you getting the most out of your internet? Learn how you can optimize your internet and WiFi speeds along with the factors that impact them such as the placement of your WiFi router, or signal interference from appliances and walls.
WiFi For Your Home
You wouldn’t expect a single light bulb to light every room of your home, you can’t expect a single router to bring WiFi to every nook and cranny. Grande’s Enhanced Whole Home WiFi — powered by eero — uses multiple access points and TrueMesh technology to make sure you can stream, work, and play from every corner of every room.
Learn More
Moving Your TV
Take control of your entertainment experience with easy- to-use features including voice remote, 4K TV, cloud DVR, On Demand and more! Coupled with streaming apps from the Google Play Store, it combines traditional TV channels and streaming into one - our most powerful TV experience to date.
Channel Lineups
Access your favorite channels including local news and sports. View channel lineups in your area.
FAQs
Can’t find what you're looking for? Click here for all FAQs.
How do I move or transfer my Grande services to a new address?
You can update your services at any time by contacting a representative through our online chat or by calling 1-800-247-2633. If you are moving and would like to know if Grande offers service at your new home then check your new address for available services.
Does Grande charge to transfer services?
Yes, Grande charges a transfer fee of $25.00. You may also be charged if you need assistance installing equipment or if professional installation is required.
How will transferring services affect my bill?
When we transfer services the customer will receive a new account number and they will need to register for a new MyGrande portal login.
When can I have my service installed at my new home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligibility for self-installation then services can be activated as soon as you move in.
How do I return my equipment?
You can return you Grande equipment by visiting a local office in year area. Before visiting, call to ensure your equipment can be received at that location. Or, you can ship the equipment using a prepaid FedEx shipping label and dropping it off at any FedEx location. It’s that simple!
Can I take my equipment with me?
You can take your equipment with you, but only if you stay in the same market
Check to see if Grande services are available in your area.
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