One gigabit per second (Gbps) is a 1000 megabits per second (Mbps) connection. One Gbps may be referred to as 1000 Mbps, 1G, 1 Gig or 1 Gbps.
Today the average consumer has multiple devices tied to one Internet connection in his/her home. These devices can be TVs, laptops, smartphones, tablets, printers, home security systems or game consoles. The more devices connected to your Internet connection, the more overall speed you need to support them.
Power 1000 service gives you the freedom to:
Grande will deliver 1 Gig speed to your home through fiber-to-the-home (FTTH) technology. This means we are delivering your Internet service via an optical fiber from our service equipment location directly to the optical network terminal box on the outside of your home. The use of optical fiber enables higher Internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth.
Grande owns and operates the fiber-to-the-home network that delivers our Power 1000 service.
Grande's Power 1000 service will be available in parts of Tarrytown, Old Enfield, Pemberton Heights, Bryker Woods, Belmont, Oakmont Heights and Rosedale, and other selected areas. Click here to view the exact streets within these neighborhoods for Power 1000 service availability.
We are focusing our efforts on making sure our current 1 Gig areas are receiving the best possible Internet experience. Then we will assess our expansion plans for other areas in Texas where we currently offer service. Check our website periodically for updates.
This particular 1 Gig service is being delivered through our fiber-to-the home network to residential customers. However, Grande currently offers multiple data products over our fiber network for businesses from 5 Mbps to 10 Gigabits. If you're running a business, Grande has you covered. Click here for more information on our business services.
A fiber-to-the-home installation has two parts. We already have our fiber-to-the-home network installed in your neighborhood. The first part is to prepare for the installation by extending the fiber from the street to the side of your house. This preparation work happens a few days before the actual installation date.
The second part takes place on your actual installation date. Your installation technician will explain what he/she will do to get your service up and running. The main priority is to establish the best location inside your home for the Ethernet cable outlet and router. Once this is complete, our technician will go over the details of your new service. This whole process takes about four hours.
A fiber-to-the home installation typically takes about five to seven days from your service order date. Once you have agreed on an installation date, you will receive an email that confirms the date and time window for your new service installation. This time window is four hours. If you provide a contact number, then our technician will call you when he/she is 30 minutes out to make sure you are home. As part of our pledge to our customers, Grande provides an on-time service guarantee to our residential customers. Click here for more information on our customer pledge.
We do require that an adult over 18 years of age be at home for the service installation since we need to access the interior of your home. This person needs to be able to make decisions regarding placement of the cable outlet, the router and anything else related to customizing your installation process.
You certainly can change the date or time of your installation date. We encourage you to contact us 24 hours before your scheduled appointment to make changes. Give us a call at 866-247-2663 and one of our local, Texas-based customer care representatives will reschedule your appointment. You will receive an email that confirms your new installation appointment date and time.
The weak link in the chain to receiving the fastest Internet speed is most commonly the device being used, which could be a laptop, tablet, smartphone, etc. More recently purchased devices can support faster Internet speeds than older devices. You will need to check the documentation for your specific devices to find out their maximum speeds. Newer laptops outfitted with a 1000BaseT network interface card may support up to 1 Gig speeds. However most smartphones and tablets are limited to speeds well below 1 Gig.
The next consideration is whether or not your device is plugged directly into the router via an Ethernet cable versus using Wi-Fi service. A direct connection via Ethernet cable is the best way to experience your device's full speed. If you connect via Wi-Fi, your speed may decrease since wireless connections are inherently slower. Wireless connections can also be adversely affected by extreme distance versus close proximity to the router as well as the number of walls or other obstacles between your device and the router.
Another consideration is the wiring that distributes communication services throughout your home, commonly known as "inside wiring." Modern homes usually come equipped with inside wiring that is more likely to support 1 Gig. Older homes are more likely to experience some loss in speed due to out-of-date inside wiring standards in place when those home were constructed. Cat 5e or Cat 6 cabling is the industry-standard cabling used for 1 Gig speeds. Cat 5 and below may only be able to achieve 100 Mbps speeds.
A final consideration is the Internet itself. Most common Internet destinations do not serve content to users at 1 Gig speeds. Even though you have 1 Gig service and you have wired your brand new computer directly into your new router to be able to download at 1 Gig, you still cannot download any faster than the server to which you are connected can serve.
Each device has its own maximum speed capacity. Check your device's manual for the answer. For wireless devices, please check your device documentation for the "max sync rate." This is the maximum speed your device is capable of running, excluding any other factor that my impact speed capabilities.
When we install your new Internet service we will activate an Ethernet port that will connect to our router if you subscribe to our home networking service. Or you can connect your own router if you prefer.
You do not need a modem. Since we are using fiber-to-the-home technology, the only equipment you need is a router.
You may use your own router but we encourage you to use the router provided by Grande. This router is the latest technology (802.11 a/b/g/n/ac) and is optimal for supporting speeds up to 1 Gig.
Yes. The equipment we will provide is designed to give you Internet access throughout your home, either through the wired connection or Wi-Fi.
Wi-Fi connections are slower than wired connections. The routers we install with our 1 Gig Internet are the best available (802.11 a/b/g/n/ac) and will optimize your Wi-Fi connections and minimize any speed degradation.
No. Grande does not have data caps on any of our Internet services.