Very professional and nice from customer service to installation, will definitely recommend Grande Service!
Leslie A., Odessa, TX
I’m extremely pleased with the service and installation process with Grande.
Thank you Grande Communications!
Caesar V., Austin, TX
Customer service representatives and installers were all great. It's refreshing to deal with the friendly professionals Grande hires and trains.
Charles F., Dallas, TX
I enjoyed the entire process through customer service and I felt very much valued as a customer!
Anthoni E., Austin, TX
Grande did a wonderful job! Great service! It’s so helpful that you can call them 24/7 too.
Mary H., Waco, TX
Can’t find what you’re looking for? Read all gig internet faqs.
Grande offers gigabit internet services throughout Texas including Austin, Corpus Christi, Dallas, Midland/Odessa, San Antonio, San Marcos, Greater Temple, and Waco.
Grande will deliver 1 Gig speed to your home through fiber-to-the-home (FTTH) technology. This means we are delivering your Internet service via an optical fiber from our service equipment location directly to the optical network terminal box on the outside of your home. The use of optical fiber enables higher Internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth.
You do not need a modem. Since we are using fiber-to-the-home technology, the only equipment you need is a router.
You may use your own router but we encourage you to use the router provided by Grande. This router is the latest technology (802.11 a/b/g/n/ac) and is optimal for supporting speeds up to 1 Gig.
No. Grande does not have data caps on any of our internet services.
Our customer service teams are locally based and our 24/7 customer support is in the US - ready to help anytime!
If you are not completely satisfied with your Grande services within 30 days of your installation date, we will refund your first month of charges*.
With Grande, you are never locked into a contract!
Watch our video on the history of Internet Speeds!
At Grande we understand that one size does not fit all. View our Internet speeds to choose from.Learn More
Check out our frequently asked questions regarding our 1 Gig Internet service.FAQs
*Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device, connection, and other factors outside of Grande’s control. Gig Internet offers speeds up to 940 Mbps. Certain equipment may be required to receive up to Gigabit speeds up to 940 Mbps, 600 Mbps and 300 Mbps. Offers expire 12-31-20 and subject to change without notice. Offer valid only for new residential Grande customers or customers that have not had Grande’s service within the last 60 days. Not all offers are available in all areas. Regular monthly rates applies thereafter. 2 Year pricing available on select offers and includes promotional price only. Additional fees apply for franchise fees, government imposed charges and fees, taxes, surcharges, equipment, activation and installation that are not included as part of the package and are subject to increases. Other restrictions may apply. Offers subject to change without notice. See our online disclosures at mygrande.com/policies-agreements for more information about the service offered in your area. Other restrictions may apply. ©2020 Grande Communications Networks, LLC. All rights reserved.