To be a top Internet provider, it starts with speed. But speed alone is not enough! According to PCMag readers, ISPs also need to meet other critical elements such as satisfaction with speed, reliability, service, fees, customer service and tech support.
† * Overall score is based on answers to the question “Overall, how would you rate your ISP?” It is not the average of the other scores. Net Promoter Score is based on the answer to the likelihood to Recommend questions. *Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Reprinted with permission. © 2019 Ziff Davis, LLC. All Rights Reserved.
Grande’s ratings for satisfaction and customer service were the highest (8.5) among all ISPs, leading to Grande’s top rating for likelihood to recommend of 8.5, ahead of AT&T Fiber (7.0), Suddenlink (5.6), Spectrum (6.5), Frontier Fios (6.5)
* Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device connection & other factors outside of Grande’s control.
*Grande received the highest overall satisfaction rating 8.5 among cable-based ISPs in 2019. Reprinted with permission. © 2019 Ziff Davis, LLC. All Rights Reserved.