To be a top Internet provider, it starts with speed. But speed alone is not enough! According to PCMag readers, ISPs also need to meet other critical elements such as satisfaction with speed, reliability, service, fees, customer service and tech support.
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Grande’s ratings for customer service ranked 8.5 among ISPs, leading to Grande’s top rating for likelihood to recommend of 8.1, ahead of AT&T Fiber (7.0), Suddenlink (5.3), Spectrum (6.8), Frontier Fios (6.6)
Grande is a two time recognized ISP in PCMag’s Annual Readers' Choice Award. In 2020, customers voted Grande internet #1 in Customer Service, Tech Support and Most Likely To Recommend in the areas we serve – surpassing AT&T, Suddenlink, Spectrum, Frontier FiOS.
* Internet download speeds may vary and are not guaranteed. Observed speeds may vary based on device connection & other factors outside of Grande’s control.