Username and Password Login Help

Your Grande Username

Your Grande Username is required to login to different services like:

  • Portal
  • Grande webmail
  • Grande Phone Manager
  • HBO Max
  • MAX GO
  • Adult Swim
  • CNN
  • Cartoon Network
  • TruTV
  • TBS
  • TNT

If you already have a "" or a "" email address you already have a Grande Username. Your username is the first part of your Grande email address. For example, if your email address is: or then your username is username_xyz. And your password is your current Grande email password.

If you do not have a "" or "" email address please contact our Customer Care Center to create one.

Note: your Grande Username is not the same as your Online Billing username. For security reasons it is best to use different usernames and passwords.


Forgot Your Password?

If you forgot your password please Click Here or go to to reset your password.


Don't Have a Grande Username or Grande Email Address?

If you do not have an "" or "" email address please contact our Customer Care Center to create one.


Don't Know Your Email Address?

If you are already a Grande customer and you have our Internet service you should already have an email address assigned to you. If you cannot remember it or it has not been setup please call our Customer Care Center.


Changing Your Password

To change your current Password, please go to "Manage Email" under "Portal Controls" on the portal homepage. After login you will be able to change your Password. You can also Click Here if you forgot your Password, please have your username or account number ready and call our Customer Care Center.

Contact Us

Our award-winning customer care representatives and technical support team are 100% US-based and here for you 24/7.

(866) 2GRANDE

Online Chat

Monday-Friday: 7am-10:45pm CST
Saturday: 8am-9:45pm CST
Sunday: 9am-8:45pm CST