Your Multi-Room TiVo® from Grande is smart, but we understand you may have questions as you discover a new world of endless entertainment possibilities.
We have provided frequently asked questions to get you viewing, searching, recording, listening, streaming or whatever your heart desires as you say hello to Multi-Room TiVo from Grande.
What is the TiVo T6?
The TiVo T6 is the most powerful DVR we have ever offered. It comes packed with the same features available on other TiVo DVR's and has more storage space. It can record up to six programs at once and includes a 1 TB (Terabyte) hard drive that can record up to 154 hours of HD content or up to 1,046 hours of SD content. The TiVo T6 also comes with a built-in TiVo Stream for streaming or downloading programs directly to the iPad or iPhone. And it can connect up to four TiVo Mini's.
The new TiVo T6 is included in our Get-It-All 400 Bundle. It can be added to other bundles for an additional charge.
How do I know if the TiVo Premiere Q (Multi-Room TiVo) from Grande is right for me?
If you have multiple TV's in your home, then TiVo Premiere Q (Multi-Room TiVo) sounds like the perfect solution for your home. If you have just one TV in your home, then TiVo Premiere should meet your needs.
We also have the latest TiVo equipment, the TiVo T6 DVR. The TiVo T6 allows you to record up to 6 shows at one time, stream live TV and recordings to smartphones and tablets inside your home, store up to 154 HD hours or up to 1,046 SD hours. This amazing device also supports multi-room service when used in conjunction with up to 4 TiVo Mini's. The TiVo T6 also has a built-in TiVo Stream.
What is TiVo Premiere Q (Multi-Room TiVo)?
Multi-Room TiVo brings the joy of TiVo to every TV and makes it easy to record shows and watch them anywhere in your home. Multi-Room TiVo requires a TiVo Premiere Q to record your shows and a TiVo Mini to watch your recorded shows on different TV's in any room in your home. For example, the TiVo Premiere Q might be connected to the TV in your family room while the TiVo Mini is connected to TV's in your home office, bedroom and/or guest room. You can also connect a TiVo T6 with up to four TiVo Mini's, giving you five rooms with TiVo goodness!
What can you do with TiVo Premiere Q (Multi-Room TiVo)?
The question should be "What can't you do?" The possibilities are endless but we will introduce a few of our favorite features:
If I have TiVo Premiere Q (Multi-Room TiVo), do all the TiVo devices have the same features?
When you have Multi-Room TiVo from Grande, you will have a TiVo Premiere Q on the main TV in your home and all other TV's will have a TiVo Mini. The TiVo Premiere Q provides the full DVR capability while the TiVo Mini provides much of the same TiVo experience; access Live TV, Grande On Demand, Netflix, easily find shows with TiVo Search and Browse, watch recorded shows from your TiVo Premiere Q, listen to Internet radio stations on Pandora®, Live 365 and Rhapsody and display photo slideshows from Internet services like Photobucket and Picasa.
What do I need to get TiVo Service from Grande?
To sign up for TiVo you need TV service and Power 15 Internet service or higher from Grande.
Why do I need Grande Internet service?
Our unique features rely on delivering entertainment across Live TV, Grande On Demand and the web. We like to say it's the fusion of TV and the web, right on your TV. To deliver on this promise, we need to provide your fast, reliable and secure Internet connection with Power 15 Internet or higher. This enables us to guarantee quality and resolve any technical difficulties that may impact your TiVo experience.
Can I get Grande On Demand with my TiVo Service?
Yes! Grande On Demand works great with TiVo. Easily search, browse and find the shows you love.
What features are available?
So many features*, so many possibilities to explore:
How many shows can I record at once?
You can record four shows at the same time on a TiVo Premiere Q (Multi-Room TiVo) and two shows on a TiVo Premiere. With the TiVo T6 you can record up to six shows at once.
Can I have multi-room viewing on all the TiVo's in my home?
With TiVo Premiere Q (Multi-Room TiVo) you can absolutely watch and record shows on your TiVo Premiere Q, while also watching your recorded shows on each TiVo Mini connected to a TV in your home. You can have one TiVo Premiere Q with up to two Mini's.
With our TiVo T6, it has built-in TiVo Stream functionality and can connect up to four TiVo Mini's.
I already own a TiVo Premiere. Can I link my current TiVo Premiere to a Grande TiVo?
Yes. If you have purchased a TiVo Premiere at a retail store, you may set it up to receive Grande TV services by installing a CableCard from Grande, however interactive features such as On Demand are not available. You must register both TiVo's using the same email address. You can use this TiVo account to link your retail TiVo to your Grande TiVo and share shows between the two TiVo's. See below for differences between the services delivered by a TiVo Premiere purchased at a retail store and a TiVo from Grande.
What is the difference between TiVo Premiere from Grande and the TiVo Premiere that I can get at any electronics retail store?
TiVo Premiere from Grande combines all the great things that the retail TiVo can do, along with the Grande products and services you need to bring TiVo Premiere to life. You easily search, browse and find shows on Live TV, Grande On Demand and YouTube™.
There is also a difference in cost. With TiVo Premiere from Grande, you rent the TiVo device for a low monthly cost. TiVo Premiere from a retail store has an upfront cost of about $100 plus a monthly fee.
When it comes to service, we are right here in Texas, so you'll always get the answers you need from someone nearby who cares. And should you need assistance with set-up, wireless home networking and installation, our local technical support is here to support you.
Why can't I use Hulu Plus on my Grande TiVo box?
Contractual issues between the studios and Hulu impede our ability to offer these features. We value these features as much as our customers and will let you know if they ever become available.
How many hours of programming can I record?
With your TiVo Premiere Q (Multi-Room TiVo) you can record up to 70 hours of HD programming, or up to 600 hours of standard-definition programming.
The TiVo T6 can record up to 154 hours of HD content or up to 1,046 hours of SD content.
I have access to web video but why can't I search the Internet?
TiVo has an integrated search capability that finds TV shows and movies across Live TV, Grande On Demand, Netflix, YouTube™ web video's, and delivers personalized programs specifically for you. It is not designed to search the entire Internet.
Do I need a HD (high definition) TV in order to use a TiVo?
You can connect to both HD and standard definition TVs. However, some features are only available on HDTV connections that support 720p or higher resolution.
Do I need any other hardware?
TiVo needs access to the Internet so you will need Grande Power 15 Internet service or higher and a home network.
What is the size of the hard drive?
The TiVo Premiere Q (Multi-Room TiVo) has a 500GB hard drive. This can provide up to 70 hours of HD programming or up to 600 hours of standard definition programming. The TiVo Premiere has a 320GB hard drive and provides up to 45 hours of HD programming or up to 400 hours of standard definition programming.
The TiVo T6 (had a 1 Terabyte (TB) hard drive that can store up to 150 HD hours or up to 1200 SD hours.
Which video output formats does TiVo support?
TiVo supports 720p, 1080i and 1080p.
If I am not a Grande customer, how do I order TiVo from Grande?
To be eligible for TiVo you must sign up for Grande TV and Internet (15 Mbps minimum) services. Please contact Grande at 1-866-247-2633 to sign up. Our experienced customer care teams are right here in Texas, so you'll always get the answers you need from someone nearby who cares.
If I am currently a Grande customer, can I add TiVo to my account?
We would love to help you say hello to TiVo from Grande. Please give us a shout at 1-866-247-2633 and customer care will review your account and set up everything needed for you to start viewing, searching, recording and enjoying.
Is a deposit required?
If you are currently not a Grande customer, when you request new services, we will verify your address is serviceable and we will run a credit check to see if a deposit is required. For existing Grande customers, if you currently do not have any rental equipment with us, or have any history of payment concerns, we will run a credit check.
Do I have to sign a contract?
No. If for some reason you move out of our serviceable area or otherwise disconnect your service, there are no disconnect fees. Your TiVo(s) must be returned. Truck roll fee to pick up equipment may apply or you can return at one of our local retail centers.
How do I set-up TiVo from Grande?
We will set it up for you! When you order TiVo service from Grande we will schedule an appointment for one of our experienced technicians to come to your home and set up the service.
If I am a current Grande customer and have a DVR, can I exchange it for TiVo?
Yes, if you would like to switch your Grande DVR to TiVo DVR's please give us a call at 1-866-247-2633. We are happy to switch your service so you can start enjoying a new world of endless entertainment possibilities. Please note there are small price differences between our DVR service and our TiVo services.
If I am a current Grande DVR customer and switch to TiVo DVR, can I transfer my recorded shows and recording schedules?
Unfortunately, you cannot transfer recorded shows and recording schedules from your Grande DVR to your new TiVo DVR. We have guides on our website to help you set up your personal preferences, searches and events.
How can I use my iPad® with my TiVo?
Turn you iPad into command central. Download the free TiVo App for iPad from the Apple App Store and search, browse, schedule and share without interrupting what you're watching. Use it on the couch for a richer TiVo experience. Your iPad turns into the ultimate TiVo companion and takes your TV watching experience to a whole new level. You can be connected to your home network to enjoy this feature, or use the Away mode, that allows you to use a limited set of features in the app when not connected to your home network.
If you connect a TiVo Stream to your TiVo Premiere Q (Multi-Room TiVo), you can watch a show as it's being recorded on your iPad and watch it anywhere in your home (additional monthly charge for TiVo Stream may apply). Your TiVo T6 comes with a built-in TiVo Stream and that makes it easy to stream or download programs directly to your iPad or iPhone.
Is there an iPhone® App I can download?
Yes, you can download a free TiVo App for iPhone from the Apple App Store. Similar to the iPad App, you can use your iPhone to search, browse, schedule and share without interrupting what you're watching. Now you have your very own pocket-sized TiVo companion. You can be connected to your home network to enjoy this feature, or use the Away mode, that allows you to use a limited set of features in the app when not connected to your home network.
Is there an Android® Phone App I can download?
Yes, you can download a free TiVo App for Android Phones from the Apple App Store. Similar to the iPad and iPhone App, you can use your Android to search, browse, schedule and share without interrupting what you're watching. Use it on the couch for a richer, more in-depth TiVo experience, or stay in touch with your TiVo while you're out to browse and schedule recordings. You can be connected to your home network to enjoy this feature, or use the Away mode, that allows you to use a limited set of features in the app when not connected to your home network.
Can I go online to manage my scheduling and recording?
Yes, you can use your tablet, smartphone or laptop from anywhere to search for shows and schedule recordings away from home. You can go online to mygrande.com/tivo to access online scheduling.
Can I use my smartphone to manage my scheduling and recording?
With TiVo Mobile you can access TV listings and schedule shows to record on your TiVo at home, all from an easy-to-use interface on your web-enabled smartphone. It's easy to start finding shows to record. You can go online to mygrande.com/tivo to access mobile scheduling.
What is TiVo Stream?
TiVo Stream is a transcoding device that seamlessly delivers content stored on your TiVo Premiere Q (Multi-Room TiVo) to alternative viewing devices, such as an iPad, iPhone or iPod touch. TiVo Stream allows for simultaneous watching of recorded content to as many as three devices around the home. You can also download programs to your mobile device for viewing outside the home.
The TiVo T6 comes with a built-in TiVo Stream so there is no need to purchase a separate TiVo Stream device.
How is TiVo Stream different from other devices?
TiVo Stream is the first device to enable streaming or downloading of recorded shows to multiple portable devices around the home without interrupting what is playing on the TV. It also enables users to transfer shows to their mobile devices for viewing on the go.
Do I need a TiVo in order to use a TiVo Stream?
Yes, you need a TiVo Premiere Q (Multi-Room TiVo) attached to a TV in your home in order for TiVo Stream to work. The TiVo T6 has a built-in TiVo Stream so a separate device is not required.
Do I need a TiVo Stream for each TiVo that I have in my home?
No, you only need one TiVo Stream even if you have more than one TiVo Premiere Q (Multi-Room TiVo) in your home. If you have a TiVo T6 it comes with a built-in TiVo Stream so a separate TiVo Stream is not required.
What are the technical requirements for TiVo Stream?
In order to use TiVo Stream you must:
Can I download content to my mobile devices and watch it when I am away from home?
You can transfer shows to your mobile device and watch when are away from home. Not all programs may be transferred using TiVo Stream due to the use of copy protection mechanisms permitted under the FCC's encoding rules and the copy protection assigned them by the program provider. These shows usually are marked with a red circle-slash icon.
Can I watch live TV on my mobile device while watching another program on the TV?
You can watch "live TV" with your TiVo Stream, but there is a slight delay to allow for the DVR to first start recording the show. The DVR must record the show so it can then send the recorded show to your mobile device. You can catch up to the "live" show by fast forwarding.
Why does the DVR start recording when I try to watch a live show?
To watch a "live" program the TiVo Premiere Q (Multi-Room TiVo) must first start to record the show on the hard drive. This may results in a slight delay of the show. You can catch up to the "live" time by fast-forwarding this show.
What devices can I stream recorded TiVo content from TiVo Stream?
You can access content via an iPad, iPhone or iPod Touch with iOS version 5.1 or later. Support for Android tablets and phones will be coming soon.
Can I watch a show on my mobile device while I am recording it on my TiVo Premiere Q (Multi-Room TiVo)?
Yes, you can watch a show on a mobile device as it is recording.
How many shows can I watch with TiVo Stream?
You can watch up to four shows simultaneously on four mobile devices in your home. However, you will need two TiVo Premiere Q's (Multi-Room TiVo) to support four streams. One TiVo Premiere Q will support up to three streams. Watching four shows simultaneously also depends on the bitrate of the source recordings. For example, you may have difficulties streaming four high bitrate HD programs at the same time.
Will there be parental controls similar to TiVo's TV interface for Stream content?
No. Currently, the TiVo Stream does not recognize TiVo's parental controls. Therefore, it is possible for a minor to stream a show from a TiVo that was restricted by parental controls. It is up to adults to monitor a child's viewing of TiVo recordings on mobile devices just as they would for any Internet video content. We recommend putting a password on the mobile device itself.
How so I set up my TiVo Stream?
Click here for instructions.
How do I activate or deactivate a TiVo Stream?
Click here for instructions.
I already have TiVo Stream. Can I use it with my Grande service?
Yes, you can use your TiVo Stream with Grande's TiVo Premiere Q (MultiRoom TiVo). Please give us a shout at 1-866-247-2633 and customer care will review your account and set up your TiVo Stream.
Can I use my Grande TiVo Stream on non-Grande TiVo Premiere Q's?
No. TiVo Stream sold/provided by Grande are designed to only work with the TiVo Premiere Q's also provided by Grande. They will not work with TiVo Premiere Q's that are purchased in a store or provided by another cable company.
Are TiVo Stream's included with the Get-It-All Bundles?
If you select either the Get-It-All 300 or Get-It-All 400 Bundle, you can select a TiVo Mini or TiVo Stream as your additional receiver(s). For example, with the Get-It-All 300 Bundle, you can select either the TiVo Mini or the TiVo Stream. With the Get-It-All 400 Bundle, you can select two TiVo Minis, or one TiVo Mini and one TiVo Stream.
What is Grande's Vewd Store on TiVo?
The Vewd Store is an online app store that specializes in apps that are optimized for TV. Customers can access Facebook, V for Twitter, Vewd for Instagram or check local weather and play games — on a much bigger screen and from the comfort of the couch.
What equipment do I need to access Vewd Store on TiVo?
Vewd Store is accessible through any Grande TiVo set-top box and remote (i.e. Premiere, Premiere Q, Mini). An Internet connection and television set are also needed.
What apps does the Vewd Store offer?
The Vewd Store offers apps for social networking, games, weather, video, music, news and more.
How do I access Vewd Store on TiVo?
Using your remote, press the TiVo button at the top. From the TiVo Central menu select > Apps & Games > then Vewd Store. Find new apps based on your interests and likes, all neatly organized on your TiVo.
What is an example of what can be done with the application?
You can do things like update your Facebook page, Tweet and post on Instagram, or shop on eBay…all from your TV rather than doing so from a tablet or smartphone. Or you can browse popular news headlines like you would do on the Internet.
What happens to information I share through these apps?
How many apps are available?
Currently, there are close to 100 apps available with more expected in the months ahead. Availability and quantity of apps are not guaranteed and are subject to changes based on a number of factors including, but not limited to, the popularity, ratings or content of available new apps.
What is meant by cloud based apps?
This means that apps are never permanently stored on the TiVo. Instead, TiVo accesses the apps from the Vewd server.
Does the Vewd Store allow customers to customize the experience?
Vewd Store enables users a completely customized experience, along with a wide variety of local, national and global content and other applications. Customers can access tons of enabled apps designed for the TV screen. This combination will prove powerful for Grande TiVo customers as it enables them to access web content rights on their existing TVs.
Is there a way to customize only a few favorite apps that I want to see?
Yes! Once you enter Vewd Store, you'll be able to select your favorite apps and place them in your own folder, called "My Apps." From the main screen, highlight and select an app you want to flag as a favorite (for example, Facebook). Once it opens, you'll see an option to "Add To My Apps" at the top. Using your remote, toggle and highlight this option and press "Select" on your remote. Voila! That's all you need to do.
Once I'm in the "My Apps" folder, how do I get back to the main screen?
Using your remote, toggle and highlight to the "+" icon on your TV screen and press "Select."
Are there any other ways to view apps?
Yes. Once you have accessed the Vewd Store from your TiVo remote control, there are subcategories at the top of the main screen that can help you narrow the apps you want to see based on topic — including New, Popular, All categories, Watch, Listen, Play, Socialize, Read, Use.
Is there a way to search for a specific theme, word or topic?
Yes. At the top of the menu highlight and choose "Select."
Services subject to availability and may not be available in all areas. Customer must be on the Grande Network for TiVo Stream to operate. Please contact Grande for details.
* Multi-Room TiVo and service subscription required and sold separately. TiVo Stream is sold separately and can be ordered for an additional fee. MoCA or Ethernet connection required. iPad, iPhone, or iPod touch running iOS5.1 or later required and sold separately. One Multi-Room TiVo is capable of streaming up to three shows at once. Two Multi-Room TiVo's required to stream four shows simultaneously. Ability to stream multiple shows is also dependent on factors including bit rate, resolution, screen size and available bandwidth. To watch "live TV" a recording must first be initiated and there may be a momentary delay. Not all programs may be transferred using TiVo Stream due to the use of copy protection mechanisms permitted under the FCC's encoding rules. Some shows cannot be transferred due to the copy protection assigned them by the program provider. These shows usually are marked with a red circle-slash icon (47 C.F.R. 76.1904). TiVo Stream devices sold/provide by Grande will only work with TiVo Premiere's that are also provided by Grande. They will not work on non-Grande TiVo Premiere's.
Internet access is required to access Netflix. Customer must have a Netflix-ready device. Netflix is only available on TiVo set-top boxes from Grande; Motorola and Scientific Atlanta/Cisco boxes from Grande cannot access Netflix. Netflix streaming membership required. If you do not have a Netflix membership, you will need to register and accept Netflix's terms and conditions of use. Existing Netflix customers who have compatible TiVo equipment from Grande can access the Netflix service from their TiVo box. Access to some interactive features may be limited by a third party. TiVo and the TiVo logo are trademarks or registered trademarks of TiVo Inc. or its subsidiaries worldwide. All other names, logos, images and trademarks are the property of their respective owners. ©2020 Grande Communications, LLC. Other restrictions may apply. All rights reserved.
Our award-winning customer care representatives and technical support team are 100% US-based and here for you 24/7.
Monday-Friday: 7am-10:45pm CST
Saturday: 8am-9:45pm CST
Sunday: 9am-8:45pm CST