Whitepapers

Moving Beyond Customer Satisfaction: What Drives Growth Is The Overall Experience

While it’s true that customer retention is easier (and less expensive) than customer acquisition, a lot of businesses nonetheless focus their energies on attracting new clientele. In addition to business development efforts, though, it’s imperative to dedicate resources to keep the customers you have pleased and coming back for more.

 

Millennials vs. Baby Boomers

Understanding the motivations that drive the two dominant demographic groups and how they interact with technology greatly impacts the success of any business. Tailoring your message and its format to your intended target audience is the best way to capture attention.