Attendant Console

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Seamlessly manage multiple incoming calls at the same time with Attendant Console, a specialized softphone with advanced capabilities for receptionists and front desk managers. This product provides a high level of functionality and usability via an intuitive user interface.

Attendant Console makes it easy for businesses to deploy a software-based receptionist portal, eliminating the need for expensive hardware extensions to desk phones. It also lets them look up calendar schedules, send out emails, and leverage Instant Message (IM) integration to enhance internal communications.

Benefits of adding this service:

  • Streamlines call-flow
  • Manages medium to high call volume
  • Provides a better user experience for your organization and your customers
  • Offers more visibility within the workplace

Attendant Console comes with:

  • Incoming and outgoing call dashboard
  • Presence and phone status of your Hosted Voice users (Available, Ringing, Busy, Do Not Disturb, etc.)
  • Blind and Warm call transfer
  • Local and External Directory
  • Call Statistics Log (current and peak number of incoming, outgoing, and calls on hold; number of missed calls)
  • Email Collaboration and IM Integration

Other features include:

  • Caller ID with Name and the contact’s directory information
  • Detailed call log with filtering and search
  • Call processing priority (red/orange/green)
  • Timers for call duration and hold time
  • Call forwarding (for all calls or for calls over a certain threshold)
  • Call recording
  • CRM integration
  • Headset support
  • Customizable layout and font size adjustments for personalized experience
  • Brandable client via optional branding package – display your company logo

Contact us to learn more