TThe Affordable Connectivity Program (ACP) is a government program that reduces a customer’s broadband internet access service bill, and is available only to eligible consumers that qualify for participation. If your ACP discount expires or is terminated, undiscounted rates and terms of service will apply. Customers may obtain broadband service supported by the ACP from any provider participating in the program and may transfer their discount to another provider participating in the program at any time. Customers must use their broadband internet access service supported by the ACP discount at least once in each billing period to receive the ACP discount.
Eligible customers will receive up to $30 per month off broadband services if qualified to participate. Qualified low-income households may apply the ACP discount to any broadband internet service offering.
Eligible households with active internet service with Grande will receive up to $30 off internet service and equipment rental with the EBB discount on select rate plans if you qualify.
A household may qualify if they are currently enrolled in our Internet First Program, local Internet First programs or Lifeline Phone plus Internet (where applicable).
A household may also qualify if they’ve had a loss of income due to furlough or unemployment subject to certain income requirements, or are enrolled in an eligible government assistance programs, including:
You can determine your eligibility with the steps below:
Eligible households will be able to enroll in the ACP on or after December 31, 2021.
As of December 31, 2021, the Emergency Broadband Benefit Program (EBBP) is now the Affordable Connectivity Program (ACP). If you are an existing EBBP customer as of December 30, 2021 at 6 PM Eastern Standard Time, you will continue to receive your EBBP discount from December 31, 2021 through March 1, 2022, and will receive the up-to $30 ACP discount thereafter. You will receive additional information if you are required to take any steps to retain your benefit after March 1, 2022.
No. Grande is among numerous broadband providers across the US who are part of the program.
After you’re approved for the Affordable Connectivity Program, a discount credit will be applied to your account for the program. This discount credit will go towards your monthly internet service.
You can still take advantage of this program if you have a past due balance.
You will be asked to verify your identity and provide documentation for the program qualifications. Confirmation of identity may include using your residential home address and telephone number, mobile phone number, last four digits of your social security number, date of birth, driver’s license, state ID, or passport. Documentation will also be needed to confirm income or participation in an eligible government assistant program.
You’ll still receive one statement that includes all your services from Grande. Any services not covered under the Affordable Connectivity Program will need to be paid as they are today.
The ACP discount will display on your statement monthly as a credit. You can view any remaining balance by downloading the Grande app or visiting https://account.mygrande.com/.
Yes. The ACP does not require an agreement with Grande and you can disconnect at any time. You can also transfer your ACP discount at any time.
Once your ACP status has been approved, our team will schedule your installation as soon as possible. For some customers this could be next day.
You must use your service plan internet at least once per month to receive the ACP credit. Your account will receive the monthly credit from the ACP if your internet service is active, used at least once per month, and funds remain in the program.