PUTTING YOU FIRST with convenient services.

Grande's Customer Pledge

We've made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers' experiences are great, every time. At Grande, we work to provide innovative customer experiences that deliver friendly and convenient services to you as we understand how busy your life is and work to find ways to make things faster and easier for you.

CUSTOMER PLEDGE

The Grande Customer Pledge

OUR CUSTOMER PLEDGE IS SIMPLE

  • 24x7 US-based customer service
  • 2 hour installation windows 7 days a week
  • We will do what we say we're going to do
  • 30-day money-back guarantee
  • On-time guarantee
  • Easy-to-understand bill
  • No mandatory contracts
  • Service calls within 24 hours
  • We'll make every effort to resolve your issue the first time

Tech on Time

TECH ON TIME

When you schedule an appointment for an Grande technician to visit your home, you can confirm your technician's arrival with MyGrande. Please have your MyGrande user name and password ready.

MyGrande Account Login

Netflix Ranked
Grande #1*

According to Netflix, Grande Communications ranked #1 among Internet providers for streaming performance.* This means you receive a superior Netflix viewing experience when you use our service and our DVR powered by TiVo® which comes with instant access to Netflix!

Easily Access & Manage your Grande Account

Save time with convenient options to view your statement online, sign up for paperless billing, set recurring bill payments, check your payment status, access Grande phone features, voicemail, call logs and more. Additionally, the MyGrande Mobile App allows you to manage your Grande account from iOS and Android mobile devices easily and securely using your MyGrande account.


Our Pledge to You