We've made a pledge to our customers to put them first in everything we do. We are dedicated to going the extra mile to ensure our customers' experiences are great, every time. At Grande, we work to provide innovative customer experiences that deliver friendly and convenient services to you as we understand how busy your life is and work to find ways to make things faster and easier for you.
When you schedule an appointment for an Grande technician to visit your home, you can confirm your technician's arrival with MyGrande. Please have your MyGrande user name and password ready.MyGrande Account Login
To be a top Internet provider, it starts with speed. But speed alone is not enough! According to PCMag readers, ISPs also need to meet other critical elements such as satisfaction with speed, reliability, service, fees, customer service and tech support.
Save time with convenient options to view your statement online, sign up for paperless billing, set recurring bill payments, check your payment status, access Grande phone features, voicemail, call logs and more. Additionally, the MyGrande Mobile App allows you to manage your Grande account from iOS and Android mobile devices easily and securely using your MyGrande account.
Our customer service teams are locally based and our 24/7 customer support is in the US - ready to help anytime!
If you are not completely satisfied with your Grande services within 30 days of your installation date, we will refund your first month of charges*.
You'll know exactly what you are paying for and what to expect. We explain every item on your bill and make it easy to read. Click here for a detailed overview of your Grande bill.
Flexible appointment windows is another way Grande is committed to providing you the best customer service. Grande now offers convenient 2-hour windows, 7 days a week.
With Grande, you are never locked into a contract!
We value your time. If we are not on time, we will give you a $20 credit.
Personal service and putting you, the customer, first in everything we do.
We live by our customer pledge and we are proud of it!