Why Do Rates Increase?

 

Rate Adjustment Overview: Effective January 1, 2019

All of us at Grande appreciate your business. Each of us work hard to ensure that you and the communities we serve have access to the best, fastest and most reliable internet, TV and phone services. We are local; we live and work in your community, and we are committed to serving you, our friends, families and neighbors. To deliver on this, Grande continues to make substantial investments and upgrades to our network and technology to give customers more for their money — like faster internet service with speeds up to 1 Gig (1,000 Mbps), a more reliable network and an overall better experience – all backed by Texas based customer support.  

While Grande strives to keep prices as low as possible, we – and our entire industry – continue to face dramatic increases in the costs we are forced to pay large corporate broadcasters and cable networks for the right to carry their programming. These networks are charging increasingly higher fees to make up for lost advertising revenue due to fewer consumers watching their programming. Because of these rising programming costs, we are forced to make adjustments to our rates, recovering only a portion of those increases and absorbing the rest.

  • Broadcast TV Surcharge will see an increase of $ applicable to customers with Grande cable packages with Basic TV or higher
  • The Sports Surcharge and Entertainment Networks Surcharge will see an increase of $2.19 applicable to customers with Grande cable packages with Expanded or Preferred TV or higher
  • A Network Access and Maintenance Fee of $3.17 will be applicable to Internet customers to help defray costs associated with building and maintaining Grande’s fiber rich broadband network, as well as the costs of expanding network capacity to support the continued increase in customers' average broadband consumption. 

 

We’ll continue working hard to bring you the most advanced services with outstanding customer support while minimizing operating and programming costs. Led by a customer-focused vision, we’re dedicated to fulfilling your communication, entertainment and information needs.