Taking Action

What if my television is not a High-Definition TV? Will the new HD Cable Box work with my current TV?

Yes, the Grande HD cable box will receive the HD channel and convert it to work with your Standard Definition (SD) television.

What will happen if I do not exchange my current SD cable box for the HD cable box?

If you have not upgraded your cable set-top boxes to HD by July 31, 2018, you will not be able to view channels with your existing SD box.

I have several Grande cable set-top boxes. How do I know which are SD versus HD?

For each cable set-top boxes that you have in your home or business, turn on the TV connected to that box. Now turn your TV to channel 800. If you can see the Grande logo on the screen, then this TV is connected to an HD box and no action is necessary. If you see a black screen with no logo on it, then you have an SD box that needs to be upgraded.

Are these SD channels going away or changing to a different channel number?

You will still have these channels – they are not getting removed or changing to a different channel number. We are simply changing the delivery of these channels from SD to HD.

Will you charge me extra for this HD cable box?

There are no additional charges through the end of the year to exchange an existing SD cable box listed on your account for an HD box. Additional HD cable boxes will require monthly rental fee. Please speak with a representative at your local retail center for more information.

What do I need to bring with me when I exchange my SD cable box?

Please unplug each SD cable box in your home or business. Make sure you bring the cord and any remote controls associated with the box.

Can I have a Grande technician come to my house and install the new HD cable box and return my SD cable box?

Yes, a technician can be scheduled, however, a technician trip charge will apply.

Where can I exchange my SD cable box for an HD cable box?

Click here to find the address of the Grande local retail center most convenient to you.