Programming Disputes


Programming Disputes

The Truth About Channel Negotiations

Why do disputes happen?

Grande, and all other multichannel TV providers, pay programmers (networks or TV station owners) a “carriage fee” per channel, per month, per customer. As contracts come to an end, we negotiate new agreements, most often with fee increases demanded by the programmer. Most of the time, you never hear about them. But sometimes, a programmer will demand a significant and often outrageous increase in their monthly fees. We believe it’s our responsibility to take a stand to help protect you from excessive fee increases.

Does this happen to other cable companies?

Yes. These kinds of increases and negotiating tactics also happen to other providers such as Time Warner, AT&T, Cable One, Suddenlink, DISH, DirecTV and others.

Why would a network say or imply that Grande is trying to drop their channel?

When a dispute over fee increases becomes contentious, the network or TV station owner may attempt to create misinformation and panic as part of their negotiating strategy. They may tell you Grande wants to drop, or is dropping, their channel. They believe they will increase their negotiating power by making this part of a public conversation in order to cause Grande’s TV subscribers to put pressure on Grande to accept their excessively high price increase.

Why doesn’t Grande just pay what TV stations and cable networks ask for so that I can continue to get my shows?

It’s our goal to provide you with great TV programming at reasonable rates. When the owners of TV stations and cable networks ask for more money, we negotiate with them in an effort to keep our costs, and therefore your costs, as low as possible. Imagine the impact on your household budget if we accepted these excessive demands for just one channel, let alone all the channels we offer.

Can there be a temporary loss of a TV station or cable network?

In negotiations with TV providers, channel owners will sometimes deny you access to their programming and then blame your TV provider. That tactic is an attempt to frustrate you and then have you complain to your TV provider. But the real motive behind it is to help the channel owner use you as leverage to gain huge fee increases that eventually lead to increases in your bill. When programming disputes occur, channel owners sometimes spend millions of dollars on newspaper ads, TV and radio commercials that tell you what you could lose if your provider were to drop certain channels. But at Grande, we are glad to keep channels on under our current contract while we negotiate until a new contract is in place.

If channels are temporarily suspended, what are my viewing options?

Much programming is now available on Amazon Instant Videos, Netflix, and iTunes as well as a few other online options. Programming from broadcast channels can be obtained free online or over the air with an antenna.

What Can I Do?

Write to your US Congressman or Senator to share your frustration and demand an overhaul of the 1992 regulation that allows programmers to demand these outrageous increases, known as Retransmission Consent.



    What if my television is not a High-Definition TV? Will the new HD Cable Box work with my current TV?

    Yes, the Grande HD cable box will receive the HD channel and convert it to work with your Standard Definition (SD) television.

    What will happen if I do not exchange my current SD cable box for the HD cable box?

    If you have not upgraded your cable set-top boxes to HD by July 31, 2018, you will not be able to view channels with your existing SD box.

    I have several Grande cable set-top boxes. How do I know which are SD versus HD?

    For each cable set-top boxes that you have in your home or business, turn on the TV connected to that box. Now turn your TV to channel 800. If you can see the Grande logo on the screen, then this TV is connected to an HD box and no action is necessary. If you see a black screen with no logo on it, then you have an SD box that needs to be upgraded.

    Are these SD channels going away or changing to a different channel number?

    You will still have these channels – they are not getting removed or changing to a different channel number. We are simply changing the delivery of these channels from SD to HD.

    Will you charge me extra for this HD cable box?

    There are no additional charges through the end of the year to exchange an existing SD cable box listed on your account for an HD box. Additional HD cable boxes will require monthly rental fee. Please speak with a representative at your local retail center for more information.

    What do I need to bring with me when I exchange my SD cable box?

    Please unplug each SD cable box in your home or business. Make sure you bring the cord and any remote controls associated with the box.

    Can I have a Grande technician come to my house and install the new HD cable box and return my SD cable box?

    Yes, a technician can be scheduled, however, a technician trip charge will apply.

    Where can I exchange my SD cable box for an HD cable box?

    Click here to find the address of the Grande local retail center most convenient to you.