Q. What is 4K?
A. 4K resolution, also called Ultra HD, UHD, or simply 4K, refers to programming and televisions that provide a higher resolution than High Definition. 4K TVs and programming deliver roughly 4 times the number of pixels on the screen than regular HD, which results in clearer pictures. The extra pixels also allow more opportunities for nuanced colors and create a higher level of picture quality.
Q. How do I get 4K with Grande?
A. Ultra High Definition (UHD), also known as 4K viewing, is currently available to Grande Digital TV customers. Watching programs in 4K quality requires a few things – a 4K TV (customer owned) and a source that provides content in Ultra HD / 4K. Grande equipment powered by TiVo (Arris MG2 set-top box) is capable of delivering 4K resolution programs to your TV. If you have a 4K television set and a 4K capable set-top box from Grande, you can view 4K content. To watch 4K shows available through streaming services you’ll also need an internet connection and a separate streaming subscription (like Netflix).
Q. How do I know if my TV is 4K?
A. Your TV user manual should contain information based on the make & model. You can also conduct a web search using your TV’s make and model to determine if it is 4K capable. Note that Netflix Ultra HD 4K streaming may only be available on specific TV models. Please consult your TV's user manual or your device manufacturer to see if your TV supports 4K.
Q. What is 4K content?
A. Everything becomes clearer with 4K. From on-demand movies, shows and events to Netflix, YouTube, live sports, and more, Grande’s 4K set-top box puts the highest resolution programs in your living room.
Q. Where can I find 4K content?
A. Today, 4K programming is becoming available as TV networks begin releasing more 4K shows and sports. Netflix, YouTube and other streaming services already provide a variety of shows and movies in 4K or “Mastered in 4K”, which can be accessed directly on your 4K TV. You may need an additional subscription from these streaming services to access their 4K content – please contact streaming providers directly for more info on subscription levels. See https://www.whats-on-netflix.com/lists/4k-titles-on-netflix or https://www.digitaltrends.com/home-theater/where-and-how-to-watch-4k-uhd-content/
Q. Will Grande offer a playlist feature?
A. As more 4K content becomes available from networks & other sources, the Grande TiVo interface and its intuitive search & record functions will make it easy for customers to locate & organize 4K content.
Q. Will Grande add 4K content (whether as a channel or On Demand)?
A. Grande customers can view 4K content with their existing subscription to streaming services who also offer 4K programming (like Netflix) and/or other providers that offer 4K movies, shows or videos like YouTube and other sources. See https://www.digitaltrends.com/home-theater/where-and-how-to-watch-4k-uhd-content/
*The availability of services, pricing and offerings displayed on www.mygrande.com are for residential NEW Grande customers only. Commercial and business pricing and service offerings differ. Other restrictions apply. To receive 4K features and benefits, a 4K television, a 4K compatible converter box, and a remote control are required. 4K converter box available for an additional monthly fee. 4K programming is limited to the programming provided to Grande in 4K format by the content provider. Leased equipment must be returned to Grande if service is canceled. More information on returning equipment. Streaming 4K content requires separate monthly subscription to Internet service. Separate Netflix streaming membership required to view Netflix 4K content. Netflix is a registered trademark of Netflix, Inc. YouTube© and the YouTube logo are trademarks of YouTube, LLC. TiVo© and the TiVo logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.