Our customer pledge states that we offer our customers a 30-day money-back guarantee. This means that the customer can receive a full refund for their service and installation fees if they are not happy with our service or products.
- Customer must request the disconnect within 30 days from the time of installation
- Refund is not applicable to any usage based fees such as pay-per-view, long-distances charges, and directory assistance
- Limited to one credit per household
- Grande will not refund the customer’s account until all equipment associated with the new subscription has been returned
- Refund to customer will be made within 60 days after all conditions for the 30-day money-back guarantee have been satisfied
- Refund is not applicable to any usage-based fees such as pay-per-view, long-distances charges and directory assistance
- Could take up to 60 days to receive refund check