30-day money-back guarantee

30-Day Money-Back-Guarantee

Our customer pledge states that we offer our customers a 30-day money-back guarantee. This means that the customer can receive a full refund for their service and installation fees if they are not happy with our service or products. 

 Additional Information

• Customer must request the disconnect within 30 days from the time of installation
• Refund is not applicable to any usage based fees such as pay-per-view, long-distances charges, and directory assistance
• Limited to one credit per household
• Grande will not refund the customer’s account until all equipment associated with the new subscription has been returned
• Refund to customer will be made within 60 days after all conditions for the 30-day money-back guarantee have been satisfied
• Refund is not applicable to any usage-based fees such as pay-per-view, long-distances charges and directory assistance
• Could take up to 60 days to receive refund check