30-day money-back guarantee

30-Day Money-Back-Guarantee

Our customer pledge states that we offer our customers a 30-day money-back guarantee. This means that the customer can receive a full refund for their service and installation fees if they are not happy with our service or products. 

 Additional Information

  • Customer must request the disconnect within 30 days from the time of installation
  • Refund is not applicable to any usage based fees such as pay-per-view, long-distances charges, and directory assistance
  • Limited to one credit per household
  • Grande will not refund the customer’s account until all equipment associated with the new subscription has been returned
  • Refund to customer will be made within 60 days after all conditions for the 30-day money-back guarantee have been satisfied
  • Refund is not applicable to any usage-based fees such as pay-per-view, long-distances charges and directory assistance
  • Could take up to 60 days to receive refund check


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We're a Texas company with a local customer service and technical support team here for you 24/7

(866) 2GRANDE

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Saturday: 8am-10pm CST
Sunday: 10am-7pm CST

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