Did you provide Grande an email address when ordering your TiVo service?
Services subject to availability and may not be available in all areas. Customer must be on the Grande Network for TiVo Stream to operate. Please contact Grande for details.
* Multi-Room TiVo and service subscription required and sold separately. TiVo Stream is sold separately and can be ordered for an additional fee. MoCA or Ethernet connection required. iPad, iPhone, or iPod touch running iOS5.1 or later required and sold separately. One Multi-Room TiVo is capable of streaming up to three shows at once. Two Multi-Room TiVo's required to stream four shows simultaneously. Ability to stream multiple shows is also dependent on factors including bit rate, resolution, screen size and available bandwidth. To watch "live TV" a recording must first be initiated and there may be a momentary delay. Not all programs may be transferred using TiVo Stream due to the use of copy protection mechanisms permitted under the FCC's encoding rules. Some shows cannot be transferred due to the copy protection assigned them by the program provider. These shows usually are marked with a red circle-slash icon (47 C.F.R. 76.1904). TiVo Stream devices sold/provide by Grande will only work with TiVo Premiere's that are also provided by Grande. They will not work on non-Grande TiVo Premiere's.
Internet access is required to access Netflix. Customer must have a Netflix-ready device. Netflix is only available on TiVo set-top boxes from Grande; Motorola and Scientific Atlanta/Cisco boxes from Grande cannot access Netflix. Netflix streaming membership required. If you do not have a Netflix membership, you will need to register and accept Netflix's terms and conditions of use. Existing Netflix customers who have compatible TiVo equipment from Grande can access the Netflix service from their TiVo box. Access to some interactive features may be limited by a third party. TiVo and the TiVo logo are trademarks or registered trademarks of TiVo Inc. or its subsidiaries worldwide. All other names, logos, images and trademarks are the property of their respective owners. ©2014 Grande Communications, LLC. Other restrictions may apply. All rights reserved.