How to set up your Astound Internet Self-Installation Kit
With Astound self-installation, you can set up your equipment at your convenience. Follow these easy instructions to get your Astound internet connected quickly.
What your self-installation kit includes
In your Astound Internet Self-Installation Kit you will find:
- Internet modem
- Ethernet cable
- Coaxial cable
- Power cord
- Some kits contain eero
Connecting your modem
Setting up a wireless connection
If your modem has wireless capabilities follow these steps.
Get network name
If you need support, please reach out to the Astound Care team to reset your password.
Open wireless settings
Your connection is all set!
Tip: Modem placement
For optimal wireless signal and speed, place your modem in an open space, such as on top of a cabinet.
Additional resources
Need more support?
Chat with an agent at astound.com or call 1-800-427-8686.
Frequently asked questions
What is an Astound Internet Self-Installation Kit?
An Astound Internet Self-Installation Kit allows you to install your Astound internet equipment when you are ready. Once you receive your equipment, just unbox, plug in and connect! Clear step-by-step instructions are included and your equipment will be provisioned and ready to start cruising the internet!
How do I order an Astound Self-Installation Kit?
Great question. When scheduling an appointment with a customer care agent, or when placing an order on our website, you can choose either delivery by mail or express drop-off.
How will I receive my self-installation kit?
Astound offers you two ways in which to receive your self-installation kit:
Delivery by mail: Your kit is delivered via mail within 3-5 days of ordering. Prior placing the order, our agent will ensure your order and residence qualify for self-installation.
Express Drop-off: After placing you order, our technician will arrive at your location and:
- Ensure the network is ready to go outside of your residence.
- Leave the Astound Express Self-Installation Kit wherever you’ve requested.
After I receive the Astound Self-Installation Kit, when will my billing begin?
Billing starts as soon as you plug in the modem and connect to the internet. If you do not plug in the modem within (14) days of its receipt, billing will begin on day 15 and continue on a monthly recurring basis.
In addition to internet services, what other services can I order as part of the Astound Self-Installation Kit?
At this time, self-installation is only available for Internet service or Internet Service + Mobile.
Which modem model will be in my Astound Self-Installation Kit?
That’s a great question. The model of modem depends upon the speed you have purchased and our inventory. We’ll ensure that you have the right modem for the job!
How do I hook up the modem in my self-installation kit?
The kit includes a QR code for online instructions. Use a mobile device or tablet to scan the QR code and be directed to the step-by-step guide on our website.
You can also open the PDF to view or print the step-by-step guide.
What should I do if I don’t know the password on my modem?
No problem. Call our Astound Care team at 1.800.427.8686 and they can help reset your password.
Can I use my own modem instead of an Astound-provided one?
You sure can. Just give us a call to give a call at 1.800.427.8686. to get started.
What if I ordered an Astound eero? Will I receive that in my Astound Self-Installation Kit?
Yes, you will receive the eero(s), modem and QR code for step-by-step installation instructions.
Instructions for installing your eero can be accessed in this guide.
What if I have issues doing my own self-installation?
If you have any questions or need support, please chat with us via the on-screen bubble at the bottom right of your screen or call us 24/7 at 1.800.427.8686.
Quick links
Looking for something else?
Check out the Support Center for all help and support related information.
*Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. DOCSIS 3.1 modem with 2.5GE physical LAN port is required for 1 Gigabit speeds and higher. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.