Manage Your Account
with MyAstound
Get The Most From Your Astound Services
There’s a new way to log in to your self-care account. Visit my.astound.com then enter your current username and password. Make sure to save your login information directly on my.astound.com and bookmark the page.
Not all features are available in all areas.
Enjoy all of the perks that come with your Astound subscription and open the door to more convenience.
Additional MyAstound Features
Manage Your Account & Billing
- View your statement online.
- Sign up for paperless billing.
- Set recurring bill payments or check payment status.
- Access Astound phone features, voicemail and call logs.
Update Your Information
- You can update your contact email address.
- Update password and security information.
- Request to have your bill sent to a different address.
Don’t have a MyAstound Account?
Here’s how to register:
- Visit MyAstound Account Signup.
- Fill in the registration form.
- Have your Astound Account number handy – located on your bill.
Frequently Asked Questions
Can I sign up for Astound Mobile through MyAstound account?
Yes! Switching to Astound Mobile is easy using your MyAstound account. Log in now and add Astound Mobile today.
Find out more information on how to purchase Astound Mobile through MyAstound.
What is the new URL to access my self-care account?
Please go to my.astound.com for all account management needs moving forward.
Once you log in for the first time, you can save your information and bookmark the page.
Will my login information change?
No, your username and password will remain the same.
I can’t remember my username and password. What should I do?
No worries. Simply click “forgot username or password”. You will be asked to enter your account number, followed by answering the security questions you previously selected OR entering the six digit PIN listed on your most recent bill. Once submitted, you will receive an email with your username and a link to reset your password.
I use my account login to sign into my TV network apps like TNT, ESPN, CNN, etc. Do I need to update or reset anything so I can continue watching?
Your https://my.rcn.com/https://account.mygrande.com/https://my.entouch.net/https://my.wavebroadband.com/ credentials haven’t changed. You will still be logged in and ready to watch with those programming partners.
If I go to log in to a new network, will I select Astound Broadband as my provider?
Not at this time. You will continue to select your original provider, RCNGrande CommunicationsenTouch SystemsWave Broadband.
Will my current TVE (TV Everywhere) app still work?
Yes, your current username and login will continue to work for Astound TV+ as well as other TV Everywhere apps you may use to access content online and on the go.
(Astound TV+ access depends upon video equipment and services subscribed to. Customers must have at least one IPTV set-top box and Astound Internet to access Astound TV+).
Why are you changing my self-care login URL?
As we are now Astound Broadband, we are updating our tools with our new name and look. You will still be able to access the great features you are currently using like managing your bill and accessing other helpful links.
If I still need help, where do I go?
Give us a call at 1.800.427.8686. We are here to help.
Looking for something else?
Check out the Support Center for all help and support related information
Quick links
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply.
Availability of streaming content from third-party sources is subject to change and certain third-party fees may apply. Separate streaming membership is required for these services (and sold separately). Access to Amazon Prime Video, Netflix, Hulu, Sling TV, FuboTV and other streaming services requires compatible TiVo equipment and Astound Internet service.