Sun outages may be affecting your TV service

Sun Outages

What are Sun Outages?

Twice a year, you may experience some degree of television interference due to "sun outages." Such outages are caused by a phenomenon called a “solar satellite interference." These brief outages occur when the sun passes directly behind satellites transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage.

When do sun outages happen and how long they last?

Sun outages occur every year, in Fall and Spring, and last approximately about a week each time. This Fall, sun outages are expected late September to early October, 2017.

What kind of outage/interference can I expect?

During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time.

How can I tell if it's caused by a sun outage or something’s wrong with my cable?

The sun outage happens only during the day between 11am and 5:30pm (no sun, no interference) and is brief, lasting for a few minutes—from 5 minutes, up to 45 minutes.

What should I do during a sun outage?

Grande apologizes for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal. If you have question about sun outages, please contact us!

Contact Us

We're a Texas company with a local customer service and technical support team here for you 24/7

(866) 2GRANDE

Chat available
Monday – Friday 7am-9pm CST
Saturday 9am-6pm CST

Send Us An Email

* Required information