Update: Services restored in San Marcos Area
At this time, services have been restored to flood-damaged areas in San Marcos that include Champion's Crossing, Shadow Creek and Buda. If anyone is continuing to experience service difficulties, please call our customer care/tech support teams at 1-866-247-2633.
Stand by and we’ll keep you posted when we know more. We greatly appreciate your patience and loyalty to Grande.
Our call center is back up. Hold times are slightly longer than normal. We appreciate your patience.
Because of the severity of today’s storm and flooding in the San Marcos area, we have a few areas with service interruptions in San Marcos and Buda.
In the case of Buda, Grande was in the process of rerouting our fiber network to go under the Blanco river to avoid a recurrence of the Memorial Day flood problem. Unfortunately, this work is not yet completed and the flood waters have again washed away all utilities that were crossing the river.
Due to all of this severe weather, the wait time to speak to one of our representatives in our call center may be longer than normal. You may wish to call back at a later time.
The safety of our employees and customers is our top priority. Accordingly, repairs won’t begin until flood waters sufficiently recede and safe access to the affected areas is certain. Then Grande will work diligently to restore any service interruptions as soon as we can.
We will update you when we have more information.