Customer Care: Policies and Agreements

Grande is committed to informing its customers about their rights. Important information about our services and the terms and conditions that apply to them is outlined in the links below.

• TV and Internet Service Terms & Conditions
• Phone Service Terms & Conditions
• Phone Customer Proprietary Network Information (CPNI) Policy
• Phone Slamming Notice
• Internet Acceptable Use Policy
• Notification of Claimed Infringement
• Customer Rights Notice
• Customer Privacy Policy
• Law Enforcement Agency Handbook
• Lifeline & Link-Up
• Network Management Disclosure
• Grande TXRD Facebook Offical Rules
• TXRD Giveaway Statement of Eligibility and Release of Liability

Small Business

• Terms And Conditions For Business Customers
• Internet Acceptable Use Policy
• Customer Proprietary Network Information (cpni) Notice
• Slamming And Cramming Notice
• 911 Notice For Business Customers And Agreement Regarding End Users
• Network Management Disclosure
• Grande TXRD Facebook Offical Rules
• TXRD Giveaway Statement of Eligibility and Release of Liability

Enterprise

• Telecommunications Services Agreement 2011
• Internet Acceptable Use Policy
• Customer Proprietary Network Information (cpni) Notice
• Slamming And Cramming Notice
• 911 Notice For Business Customers And Agreement Regarding End Users
• Network Management Disclosure
• Grande TXRD Facebook Offical Rules
• TXRD Giveaway Statement of Eligibility and Release of Liability