News and Press Releases

GRANDE COMMUNICATIONS FIRST TO LAUNCH AUSTIN'S MOST AFFORDABLE 1GIGABIT INTERNET SERVICE

Plus, Current Austin Customers on Older Speed Tiers to Receive an Internet Speed Upgrade at No Additional Charge

SAN MARCOS, TX, February 10, 2014 — Grande Communications, the Texas-based broadband communications company offering Internet, TV and phone services, announced today that it is the first provider to launch 1 Gigabit Internet service in Austin beginning February 18. Priced at $64.99, Grande’s 1 Gigabit Internet service, dubbed “Power 1000,” promises to be Austin’s most affordable 1 Gigabit Internet service as well.

Using fiber-to-the-home technology, Power 1000 service will be available in parts of the Belmont, Rosedale, Bryker Woods, Pemberton Heights, Tarrytown, Oakmont Heights and Old Enfield neighborhoods in West Austin. Customers in these areas can call Grande now to pre-order new service. “Grande, a Texas-based company, has been serving Austin for over a decade and we are proud to be the first to actually deliver the unbelievable speed of 1 Gigabit Internet service to our home market,” said Matt Murphy, Grande president. Apart from beating major competitors to the market with 1 Gigabit speed, Grande will further differentiate from the competition with some additional advantages for customers. Unlike other providers, Grande will never share customer’s personal information or track online activity to sell to any company or organization.

Power 1000 will also offer customers the freedom of no contracts or bandwidth usage caps. And as part of a commitment to putting customers first, Grande is offering a money-back guarantee during the first 30 days if a customer is unsatisfied with the service. Also announced today, beginning March 4, all of Grande’s Austin residential Internet customers on older packages will receive significant speed upgrades at no additional charge. Customers with Internet service below 15 Mbps will automatically be upgraded to Power 15 Mbps, customers with 30 Mbps will have their speed increased to Power 50 Mbps and those with 65 Mbps will jump to 75 Mbps. Customers will receive detailed communications about their specific package improvements and speed upgrades in March. “At Grande we are committed to superior customer service and providing the best products in our market. While others are talking about 1 Gigabit Internet service we are proud to be the first to actually launch it for our customers. Being a Texas-based company, we want to make sure we are here for our Texas customers. We strive to provide the best value, choice and flexibility for the products they need,” Murphy added. More information about Grande services is available via mygrande.com or by calling 866-2GRANDE.

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Grande Communications is a Texas-based broadband communications company that offers a full suite of Internet, TV and phone services for residential and business customers through its state-of-the-art, high-capacity, hybrid fiber-optic network. Since its launch 10 years ago, Grande has offered Texans a real choice in entertainment and communications services plus outstanding local customer and technical support. Grande proudly serves the following communities: Austin, San Antonio, Dallas, San Marcos, Waco, Corpus Christi, Midland and Odessa. For more information, visit mygrande.com, like Grande Communications on Facebook or follow @grandecom on Twitter.

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