Use Your Own Modem

GRANDE ALLOWS YOU TO USE YOUR OWN MODEM

Important: If you have a Grande receiver powered by TiVo, then you must have a Grande modem.

WHY CAN’T CUSTOMERS WITH RECEIVERS POWERED BY TIVO USE THEIR OWN MODEM?

Customers must use a Grande modem if they have one or more Grande receivers powered by TiVo. Because TiVo receivers provided by Grande depend on the internet for some of their basic functions, we can't guarantee those will operate properly if a third party device is involved in their connections.

APPROVED MODEM SPECIFICATIONS

Grande recommends customers purchase a cable modem that meets the following requirements for the best experience:

DOCSIS 3.0 certified modem that has 24 channels down and 8 channels up (24x8) or higher.

As an alternative, you may purchase a modem with these minimum requirements based on speed:

  • If your speed is less than 200Mbps get at least a DOCSIS 3.0 (8x4)
  • If your speed is 200Mbps through 400Mbps get at least a  DOCSIS 3.0 (16x4) 

MINIMUM MODEM REQUIREMENTS

 Grande does not currently support customer-owned DOCSIS 3.1 modems. EURODOCSIS cable modems are not supported in the United States.

If you wish to use your own equipment, please see the manufacturer’s website for technical specifications. Please note that while some manufacturers indicate they provide a specific range of speeds, they must meet the above downstream and upstream channel recommendations in order to receive optimal Grande internet speeds and ensure compatibility with your service.

As technology evolves and network improvements are made, the above recommendations could change at any time. We may not always be able to notify you in advance of changes to these requirements and we reserve the right to update these requirements as needed.

WHERE CAN I PURCHASE AN APPROVED MODEM?

At a local computer/electronics store or online retailer.

I AM A CURRENT CABLE MODEM CUSTOMER. HOW DO I SWITCH TO MY OWN MODEM?

Purchase a modem from a retailer.  When you are ready to install it, please contact Grande Customer Service to have the new device added to your account to enable services. You must return your Grande cable modem to you closest Grande office to avoid monthly rental charges.

Note: If you have a Grande receiver powered by TiVo, then you will not be able to use your own modem.

CAN GRANDE DIGITAL PHONE CUSTOMERS USE THEIR OWN MODEM?

Yes. Customers who use both services can bring their own modem. However, they will still need a Grande EMTA to use Digital Phone service in addition to their own modem. Separate EMTA equipment fees may apply.

ARE THERE ANY RESTRICTIONS?

Yes. You are not able to use your own modem in these scenarios:

  •  Digital Phone customers must use a Grande EMTA for their phone service. The Grande EMTA can be provisioned to provide internet service as well.
  •  If you have a Grande receiver powered by TiVo, then you will need a Grande modem.

IF I NO LONGER WANT TO USE MY OWN MODEM, HOW DO I GET A GRANDE CABLE MODEM AGAIN?

You may pick up a modem at a local Grande office or request a technician installation for an additional fee.

CAN I HOOK UP MY OWN PURCHASED MODEM INSTEAD OF PAYING A FEE TO HAVE A GRANDE TECHNICIAN COME TO MY HOME?

Yes. You can install the modem yourself.  You must contact Grande Customer Service to have the new device added to your account to enable services You must return your Grande cable modem to your closest local office to avoid monthly rental charges.

WILL GRANDE SELL THE GRANDE-OWNED MODEM TO ME?

At this time, Grande does not sell any Grande-owned equipment.