1 Gig Fiber Internet Service

  • 1 Gig Fiber Internet Service

    About 1 Gig Service
    Availability
    Installation
    Speed Expectations, Usage and Data Policies

    About 1 Gig Service

    What is 1 Gig or 1 gigabit?
    One gigabit per second (Gbps) is a 1000 megabits per second (Mbps) connection. One Gbps may be referred to as 1000 Mbps, 1G, 1 Gig or 1 Gbps.

    Why do I need that much speed for my Internet connection?
    Today the average consumer has multiple devices tied to one Internet connection in his/her home. These devices can be TVs, laptops, smartphones, tablets, printers, home security systems or game consoles. The more devices connected to your Internet connection, the more overall speed you need to support them.

    Power 1000 service gives you the freedom to:

    • Use multiple devices at once without sacrificing speed
    • Stream movies, download videos and upload photos with virtually no buffering or waiting
    • Play games online knowing you have the fastest Internet speed available
    • Work from home with the greatest efficiency and reliability you can get from a home Internet connection
    • All of this, at the same time, on the same Internet connection

    What type of technology do you use to deliver Power 1000 service to my house?
    Grande will deliver 1 Gig speed to your home through fiber-to-the-home (FTTH) technology. This means we are delivering your Internet service via an optical fiber from our service equipment location directly to the optical network terminal box on the outside of your home. The use of optical fiber enables higher Internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth.

    Who owns and operates the 1 Gig network?
    Grande owns and operates the fiber-to-the-home network that delivers our Power 1000 service.

    Availability

    Where in Austin and San Antonio is Power 1000 service available?
    Grande's Power 1000 service will be available in parts of Tarrytown, Old Enfield, Pemberton Heights, Bryker Woods, Belmont, Oakmont Heights and Rosedale, and other selected areas. Click here to view the exact streets within these neighborhoods for Power 1000 service availability.

    Do you plan to expand Power 1000 service to other areas?
    We are focusing our efforts on making sure our current 1 Gig areas are receiving the best possible Internet experience. Then we will assess our expansion plans for other areas in Texas where we currently offer service. Check our website periodically for updates.

    Will you be offering Power 1000 service to businesses?
    This particular 1 Gig service is being delivered through our fiber-to-the home network to residential customers. However, Grande currently offers multiple data products over our fiber network for businesses from 5 Mbps to 10 Gigabits. If you're running a business, Grande has you covered. Click here for more information on our business services.

    Installation

    What happens during the installation?
    A fiber-to-the-home installation has two parts. We already have our fiber-to-the-home network installed in your neighborhood. The first part is to prepare for the installation by extending the fiber from the street to the side of your house. This preparation work happens a few days before the actual installation date.

    The second part takes place on your actual installation date. Your installation technician will explain what he/she will do to get your service up and running. The main priority is to establish the best location inside your home for the Ethernet cable outlet and router. Once this is complete, our technician will go over the details of your new service. This whole process takes about four hours.

    How quickly will my service be installed and how long does the installation take?
    A fiber-to-the home installation typically takes about five to seven days from your service order date. Once you have agreed on an installation date, you will receive an email that confirms the date and time window for your new service installation. This time window is four hours. If you provide a contact number, then our technician will call you when he/she is 30 minutes out to make sure you are home. As part of our pledge to our customers, Grande provides an on-time service guarantee to our residential customers. Click here for more information on our customer pledge.

    Do I need to be home for the installation?
    We do require that an adult over 18 years of age be at home for the service installation since we need to access the interior of your home. This person needs to be able to make decisions regarding placement of the cable outlet, the router and anything else related to customizing your installation process.

    Can I change the date or time of my originally scheduled installation?
    You certainly can change the date or time of your installation date. We encourage you to contact us 24 hours before your scheduled appointment to make changes. Give us a call at 866-247-2663 and one of our local, Texas-based customer care representatives will reschedule your appointment. You will receive an email that confirms your new installation appointment date and time.

    Speed Expectations, Usage and Data Policies

    How do I get the most out of my 1 Gig service? Do I need to buy new devices?
    The weak link in the chain to receiving the fastest Internet speed is most commonly the device being used, which could be a laptop, tablet, smartphone, etc. More recently purchased devices can support faster Internet speeds than older devices. You will need to check the documentation for your specific devices to find out their maximum speeds. Newer laptops outfitted with a 1000BaseT network interface card may support up to 1 Gig speeds. However most smartphones and tablets are limited to speeds well below 1 Gig.

    The next consideration is whether or not your device is plugged directly into the router via an Ethernet cable versus using Wi-Fi service. A direct connection via Ethernet cable is the best way to experience your device's full speed. If you connect via Wi-Fi, your speed may decrease since wireless connections are inherently slower. Wireless connections can also be adversely affected by extreme distance versus close proximity to the router as well as the number of walls or other obstacles between your device and the router.

    Another consideration is the wiring that distributes communication services throughout your home, commonly known as "inside wiring." Modern homes usually come equipped with inside wiring that is more likely to support 1 Gig. Older homes are more likely to experience some loss in speed due to out-of-date inside wiring standards in place when those home were constructed. Cat 5e or Cat 6 cabling is the industry-standard cabling used for 1 Gig speeds. Cat 5 and below may only be able to achieve 100 Mbps speeds.

    A final consideration is the Internet itself. Most common Internet destinations do not serve content to users at 1 Gig speeds. Even though you have 1 Gig service and you have wired your brand new computer directly into your new router to be able to download at 1 Gig, you still cannot download any faster than the server to which you are connected can serve.

    What is the maximum speed I can expect when using various devices (e.g. laptop, smartphone, tablets)?
    Each device has its own maximum speed capacity. Check your device's manual for the answer. For wireless devices, please check your device documentation for the "max sync rate." This is the maximum speed your device is capable of running, excluding any other factor that my impact speed capabilities.

    Do I need additional equipment?
    When we install your new Internet service we will activate an Ethernet port that will connect to our router if you subscribe to our home networking service. Or you can connect your own router if you prefer.

    Will I need a modem?
    You do not need a modem. Since we are using fiber-to-the-home technology, the only equipment you need is a router.

    Can I use my own router?
    You may use your own router but we encourage you to use the router provided by Grande. This router is the latest technology (802.11 a/b/g/n/ac) and is optimal for supporting speeds up to 1 Gig.

    Will I be able to use Wi-Fi with Power 1000?
    Yes. The equipment we will provide is designed to give you Internet access throughout your home, either through the wired connection or Wi-Fi.

    Will my Wi-Fi connection be as fast as a wired connection?
    Wi-Fi connections are slower than wired connections. The routers we install with our 1 Gig Internet are the best available (802.11 a/b/g/n/ac) and will optimize your Wi-Fi connections and minimize any speed degradation.

    Are there any data caps with my Power 1000 service?
    No. Grande does not have data caps on any of our Internet services.

    How does Grande protect user information? Will my information be shared with third parties?
    Grande makes every effort to keep its network and user information secure. Grande will not share or sell your personal information nor will we track your online activity or behavior for the purpose of sharing it with or selling it to any companies or organizations outside of Grande. Click here to learn more about or privacy policy.