Skip navigation

FlexScreen FAQs and Additional Information

What is Grande FlexScreen?

Grande FlexScreen provides Grande TV customers access to thousands of online movies & shows on any screen at anytime, anywhere. FlexScreen is available FREE to customers who subscribe to the underlying TV services. Customers can watch thousands of clips, movies, and shows anytime, anywhere in the U.S. on any computer with an Internet connection for FREE! Enjoy entertainment choices from networks like ABC, NBC, Fox, Showtime, HBO, Cinemax, and many more. Many shows are available the day after television premieres, so you won't miss out on your favorite series.

How do I access FlexScreen?

Accessing FlexScreen is easy. Simply go to Grande's web portal (mygrande.net), log in with your Grande Username and Password, click on the FlexScreen link on the navigation bar, select a video to watch, click watch now and begin enjoying your program.

What do I need in order to watch FlexScreen movies and shows on my laptop or portable device?

To watch your favorite movies and shows on FlexScreen you will need a computer or mobile device, an appropriate level of Grande TV service, a high-speed Internet connection and a Grande Username. Some content may additionally require you to download an app in order to view shows and movies on some mobile devices (ex: Android tablets or phones, iPhones and/or iPads).

What do I do if I do not have a Grande Username or I forgot my Username or Password?

If you do not have a Grande Username or forgot your Username or Password please click here to request one or retrieve your current one.

Can I watch TV shows and movies on my laptop or notebook computer outside of my home?

Yes. FlexScreen TV shows & movies are available wherever you have an Internet connection.

Are all TV shows and movies available to view on mobile devices (tablets and smartphones)?

Not all movies and TV shows are available for mobile devices and some content will only be available by downloading an app. Please see the table below "Content Availability by Device" for more information.

What TV shows & movies are available to watch on my FlexScreen?

Grande is constantly adding more content partners to view on FlexScreen. Here is a list of network channels that are available today.

[adult swim]
Access Adult Swim Gold, a new service that gives you unlimited access to full-length Adult Swim episodes online, anytime. Adult Swim is available on your computer iPad, iPhone or Android devices. Adult Swim requires minimum subscription to Expanded or Preferred TV on your Grande TV service.

Cartoon Network
Watch the latest FULL episodes of your favorite cartoons like Ben10, Ninjago, Pokemon, Scooby-Doo!, Clone Wars and Thundercats on your computer iPad, iPhone or Android devices. Cartoon Network requires minimum subscription to Expanded or Preferred TV on your Grande TV service.

CNN
Watch CNN live and HLN (Head Line News) live on your computer, iPad, iPhone or Android devices. CNN Live and HLN Live require minimum subscription to Expanded or Preferred TV on your Grande TV service.

ENCORE® Play
Access hours of original series and movie programs right on your computer, iPad, iPhone or Android devices. ENCORE Play requires a subscription to the ENCORE premium channels on your Grande TV service.

FOX Business
Catch the financial news in real-time that impact both Main Street and Wall Street on your computer, iPad, iPhone or Android device. FOX Business requires minimum subscription to Premier TV on your Grande TV service.

FOX News
Watch the 24-hour all-encompassing new service on your computer, iPad, iPhone or Android device. FOX News requires minimum subscription to Expanded or Preferred TV on your Grande TV service.

HBO GO®
Over 1,400 hours of HBO programming is available with HBO GO through any computer, iPad, iPhone, select Android devices and Roku. HBO GO requires a subscription to the HBO premium channels on your Grande TV service.

Hulu
Similar to the free content on Hulu.com, Hulu includes thousands of movies, shows and video clips from ABC, NBC, Fox and many others.

Longhorn Network
At LonghornNetwork.com, you can put your eyes upon Texas anywhere, anytime. With an authenticated account, you can stream content live on your computer or laptop, or check the top headlines of the day around the 40 acres. LonghornNetwork.com also takes you inside the program with exclusive clips you can only see on Longhorn Network.

MAX GO®
Hundreds of hours of Cinemax programming are available with MAX GO through any computer, iPad, iPhone or select Android devices. MAX GO requires a subscription to the Cinemax premium channels on your Grande TV service.

MOVIEPLEX® Play
Catch a range of top movie hits from Action, Adventure to Romance, Sci-fi and everything in between on any computer, iPad, iPhone or select Andriod devices. MOVIEPLEX Play requires a subscription to the MOVIEPLEX premium channels on your Grande TV service.

SHOWTIME ANYTIME®
Watch SHOWTIME wherever and whenever you want on your computer, tablet and mobile devices. Get unlimited on-demand access to SHOWTIME Original Series, Hit Movies, Sports, and much more. Plus, you can now watch what's currently airing live on SHOWTIME. So no matter where you are you never have to miss a moment! SHOWTIME ANYTIME requires a subscription to the SHOWTIME premium channels on your Grande TV service.

STARZ® Play
Watch full episodes of STARZ original series such as Da Vinci's Demons, Magic City and Spartacus. You can also access hundreds of movie titles through any computer, iPad, iPhone or select Android devices. STARZ Play requires a subscription to the STARZ premium channels on your Grande TV service.

TBS
Watch full episodes of TBS original series like Conan, Meet the Browns and Tyler Perry's House of Payne as well as fan-favorites like The Big Bang Theory, Family Guy and Seinfeld, there's something to tickle every funny bone. Available on your computer iPad, iPhone or Android devices. TBS requires minimum subscription to Expanded or Preferred TV on your Grande TV service.

TNT
Watch full episodes of award-winning TNT original series like The Closer, Rizzoli & Isles and Falling Skies along with pulse pounding favorites like Supernatural and Bones and blockbuster full-length feature films, there's something for every drama lover. Available on your computer iPad, iPhone or Android devices. TNT requires minimum subscription to Expanded or Preferred TV on your Grande TV service.

TruTV
24/7 access to more than 500 full-length episodes from over 20 of your favorite TruTV shows on your computer iPad, iPhone or Android devices. TruTV requires minimum subscription to Expanded or Preferred TV on your Grande TV service.

Content Availability by Device

The table below shows the availability of movies, TV shows and videos by device type.

Partner Network Computer
(Windows or Mac)
iOS App Android App Kindle Fire Roku Box XBOX 360
[adult swim] Yes Yes
Cartoon Network Yes Yes
CNN Yes Yes
ENCORE® Play Yes Yes Yes Yes
FOX Business Yes Yes Yes
FOX News Yes Yes Yes
HBO GO® Yes Yes Yes Yes Yes Yes
Hulu Yes
Longhorn Network Yes Yes
MAX GO® Yes Yes Yes
MOVIEPLEX® Play Yes Yes Yes Yes
Showtime Anytime® Yes Yes Yes Yes
STARZ® Play Yes Yes Yes Yes
TBS Yes Yes Yes Yes
TNT Yes Yes Yes Yes
TruTV Yes

Can I set up or adjust parental controls with FlexScreen?

Yes, you can change your parental control settings for FlexScreen. Log in to Grande's web portal (mygrande.com) and click on "Manage Accounts" under the "Portal Controls" section on the navigation bar (on the right hand side above the Log In link). From there you can change the movies and TV shows ratings settings up or down depending on the type of content you would like to watch.

What is the recommended download speed to view movies on FlexScreen?

A minimum download speed of 3 megabits per second (Mbps) is recommended. However, the faster the download speed the better the viewing experience will be.

Why is some content only available for a limited time?

In some cases, content is only available for a designated period of time (e.g., "Available until 8/15/2013"). These time limits are determined by the producers/owners of the programming or network and not by Grande; they frequently refresh their content, rotating many movies and TV episodes in and out of their lineups.

I cannot watch movies through SHOWTIME ANYTIME®, HBO GO®, MAX GO®, STARZ® Play, ENCORE® Play or MOVIEPLEX® Play what can I do?

To access SHOWTIME ANYTIME®, HBO GO®, MAX GO®, STARZ® Play, ENCORE® Play or MOVIEPLEX® Play content you must subscribe to the premium network as part of your Grande TV service package. If you are an currently a premium digital package subscriber and cannot log in to SHOWTIME ANYTIME®, HBO GO®, MAX GO®, STARZ® Play, ENCORE® Play or MOVIEPLEX® Play please contact our Technical Support Center. Click here for contact information.

I cannot watch CNN live, HLN live or full episodes from Cartoon Network, TruTV, TBS, TNT, [adult swim], Fox News, Longhorn Network what can I do?

To access CNN live, HLN live or full episodes from Cartoon Network, TruTV, TBS, TNT, [adult swim], Fox News, Longhorn Network you must subscribe to Expanded Cable, Preferred TV or higher level of service. If you currently have one of these services and cannot log in to these sites please contact our Technical Support Center. Click here for contact information.

I cannot watch Fox Business what can I do?

To access Fox Business Network you must subscribe to Digital Cable or Premier TV service. If you currently have one of these services and cannot log in to these sites please contact our Technical Support Center. Click here for contact information.


FlexScreen service not available in all areas. Specific third party content subject to availability and may change. Please contact Grande for details. Some content may require additional levels of Grande TV service to view content. Content not available on all devices. Content is only accessible in the U.S. where High-Speed Internet connection is available. Service requires minimum Power 15 Internet service for HD viewing. Select titles not available in HD. SHOWTIME ANYTIME®, HBO GO®, MAX GO®, Starz Play, Encore Play, and MoviePlex Play are only accessible in the US and certain US Territories where a high speed internet connection is available. Minimum Power 15 Internet connection required for HD viewing on laptop. Select titles not available in HD. Minimum 3G connection is required for viewing on mobile devices. Some restrictions may apply. HBO®, Cinemax® and related channels and service marks are the property of Home Box Office, Inc. ©2014 Home Box Office, Inc. All rights reserved. Starz®, Encore®, and MoviePlesx® and related channels and service marks are the property of Starz Entertainment, LLC. ©2014 Starz Entertainment, LLC. All rights reserved. Longhorn Network ©2014 Longhorn Network. All Rights Reserved. CNN, Cartoon Network, TBS, TNT, Adult Swim and TruTV are all ©, ® and ™ 2014. Turner Broadcasting System, Inc. A Time Warner Company. All rights reserved. Fox News and Fox Business Trademark are TM and ©2014 FOX and its related entities. All rights reserved. ©2014 Showtime Networks Inc. All rights reserved. SHOWTIME and related marks are trademarks of Showtime Networks Ins., a CBS Company.