Returning Grande Communications’ Equipment
Please promptly return Grande Communications’ equipment on the day of or prior to the scheduled disconnect work order. If you do not return Grande’s equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment.
Grande equipment is defined as:
Converter Boxes- including Single Tuner, Dual Tuner, Tivo, Tivo Q, Tivo minis, T6, Digital, HDTV, DVR , Pace boxes, Cable Cards, Cable Modems- including Cable Modems, EMTAs, and Routers
Grande equipment can be returned by:
Visting a Local Grande Office in your area - Before visiting to ensure your equipment can be received at that location.
Shipping the equipment back to Grande. Grande will provide you with a prepaid UPS shipping label. Please see instructions below.
Using Prepaid UPS Shipping Labels
Grande appreciates your efforts to return our equipment. To make this transaction as convenient as possible, we can provide you with a prepaid UPS shipping label. You can view & print the label instantly, have it e-mailed to you, or have it printed and mailed to your mailing address.
Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Then affix the mailing label and drop it off at any UPS location. It’s that simple!
Customer agrees to pay such charges whether the equipment is lost, stolen or destroyed. Customers who provided a credit card or bank account for collateral may be subject to all charges associated to the unreturned equipment applied to the designated account.
All charges will be removed from the associated account upon satisfactory return of Grande’s equipment. * Please note: Missing power cords, remotes and/or damaged equipment may be charged to your account. Additional services provided by UPS such as charges for boxes, packing and or home pickup, are the responsibility of the customer. Your account may be charged for equipment that is not returned to Grande. The charge may vary depending upon the make/model. Once the undamaged equipment is received by Grande, the charges to your account, if billed, will be removed.