Customer Care

Customer Care

Customer Care

At Grande, when we say "here for you" we mean 24/7 every single day of the year. Our award-winning customer care representatives are located in Texas. We are the people you may know in your neighborhood and we care about providing our customers with world-class customer service. Please call us anytime, day or night, if you have a question about your service or your bill.

 

 

Service Resources
Links
 

Equipment Return List

Instructions for how to return equipment on the day of or prior to the scheduled disconnect work order.

Approved Modem List

If you own or want to own your modem, check our list of approved modems

Phone Manager

Manage your phone service online with Phone Manager.

Manage Your Email

Manage your email settings.

View/Pay Your Bill

The convenience of paying your bill online.

Username/Login Help

Let us know if you need help with your credentials.

Customer Portal 

To access mygrande.net.

Policies & Agreements 

Important documentation about our services.

 

 

Contact Information

 

Austin Office

911 W. Anderson Lane, Suite 123
Austin, TX 78757-1562

512-220-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

Corpus Christi Office

6441 Saratoga Blvd.
Corpus Christi, TX 78414

361-334-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

Dallas Office

500 Tittle Rd., Suite 400
Lewisville, TX 75056

877-238-6891

Monday - Friday: 9:00 am - 6:00 pm
Saturday: Closed 
Sunday: Closed

Midland Office

3001 W. Cuthbert Ave.
Midland, TX 79701

432-262-4600

Monday - Wednesday: 9:00 am - 6:00 pm
Thursday: 10:00 am - 6:00 pm
Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

San Antonio Office

6480 N New Braunfels Avenue
San Antonio, TX 78209

210-320-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm 
Sunday: Closed

Temple Office

8 E Barton Avenue
Temple, TX 76501

254-773-1163

Monday - Friday:
9:00 am - 12:00 pm & 1:00 pm - 5:00 pm
Saturday: Closed
Sunday: Closed

Waco Office

7200 Imperial Drive
Waco, TX 76712

254-235-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

Grande Communications Corporate Headquarters

401 Carlson Circle
San Marcos, TX 78666

 

Send Payment To:

PO Box 660401
Dallas, TX 75266-0401

 

Media Contact:

Elaine Garza
Principal at Giant Noise

Publicrelations@mygrande.com

512-382-9017

 

Contact Us

We're a Texas company with a local customer service and technical support team here for you 24/7

(866) 2GRANDE
Online Chat

Chat available 9am-6pm CST
Monday – Friday

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