Customer Care

Customer Care

At Grande, when we say "here for you" we mean 24/7 every single day of the year. Our award-winning customer care representatives are located in Texas. We are the people you may know in your neighborhood and we care about providing our customers with world-class customer service. Please call us anytime, day or night, if you have a question about your service or your bill.

 

Service Resources
Links
 
Phone Manager

Manage your phone service online with Phone Manager.

Manage Your Email

Manage your email settings.

View/Pay Your Bill

The convenience of paying your bill online.

Username/Login Help

Let us know if you need help with your credentials.

Customer Portal 

To access mygrande.net.

Policies & Agreements 

Important documentation about our services.

 

 

Contact Information

 

Austin Office

1923 E 7th St. Ste 100
Austin, TX 78702

512-220-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

Corpus Christi Office

6441 Saratoga Blvd.
Corpus Christi, TX 78414

361-334-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

Dallas Office

500 Tittle Rd., Suite 400
Lewisville, TX 75056

877-238-6891

Monday - Friday: 9:00 am - 6:00 pm
Saturday: Closed 
Sunday: Closed

Midland Office

3001 W. Cuthbert Ave.
Midland, TX 79701

432-262-4600

Monday - Wednesday: 9:00 am - 6:00 pm
Thursday: 10:00 am - 6:00 pm
Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

San Antonio Office

6480 N New Braunfels Avenue
San Antonio, TX 78209

210-320-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm 
Sunday: Closed

San Marcos Office

341 Carlson Circle
San Marcos, TX 78666

512-878-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

Waco Office

7200 Imperial Drive
Waco, TX 76712

254-235-4600

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday: Closed

Grande Communications Corporate Headquarters

401 Carlson Circle
San Marcos, TX 78666

 

Send Payment To:

PO Box 660401
Dallas, TX 75266-0401

 

Media Contact:

Elaine Garza
Principal at Giant Noise

Publicrelations@mygrande.com

512-382-9017

Contact Us

We're a Texas company with a local customer service and technical support team here for you 24/7

(866) 2GRANDE
Online Chat

Chat available 9am-6pm CST
Monday – Friday

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