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Starter Internet Reviews

Rated 4.3 out of 5 by 40 reviewers.
Rated 5 out of 5 by Better than I expected The tech that converted me from DSL to Cable did a fantastic job. He was very professional..... July 16, 2013
Rated 5 out of 5 I tell everyone to go to Grande! Grande is great! Always get my expectations met and more. Best service anywhere! July 2, 2013
Rated 5 out of 5 by Good Reliable Service! This review is for Internet Only service - no bundles, no tv, no phone. We want the best value in internet only service to feed multiple devices in the home. We are fairly knowledgeable of computers and internet. Over the many years we have had Grande Starter(3Mbps) and Power (30Mbps); as well as Time Warner Standard (8Mbps) and Turbo (20Mbps). We have had our share of issues with each company but any and all problems were eventually resolved. The customer service people on the phone and the technicians in the field were courteous and attentive. Grande might have the edge but not by a huge margin in our experience. Grande seems to deliver more consistent speed and throughput while Time Warner speeds jump all over the place. We noticed more lags with Time Warner. Some folks might have the opposite experience but these are the results at our location after many tests at various times of day. At the faster speeds of service (30Mbps) Grande was/is less expensive. At slower speeds of service (3Mbps) both companies are priced about the same - about $1 per day, but Grande seems to deliver more consistent throughput. At the time of this review Time Warner offers the least expensive plan (a very slow 1Mbps) but that is a tough speed to live with these days. We recommend the Grande Starter (3Mbps) plan - get it installed, run some speed tests and see how it works for you. If you need more speed (and can afford it) then stay with Grande and bump it up to 30Mbps - be careful as the extra speed is very nice! June 22, 2013
Rated 5 out of 5 by One remote is great Customer service is outstanding. Ready to give me the most reasonable package to meet my needs. April 19, 2013
Rated 4 out of 5 by Good Value Good value for the price. Great customer service at installation and phone support . March 18, 2013
Rated 5 out of 5 by good customer service As Always your staff is very helpful. We had to reduce our expenses and were still able to keep Grande, thanks to the wonderful young man that assisted us. January 29, 2013
Rated 5 out of 5 by I LOVE GRANDE Alot of our residents have Grande Cable and really value their service! They are great folks and always look out and watch out for our residents needs. Thanks for always being their for residents!!1 You Rock October 26, 2012
Rated 5 out of 5 by service person exceptional The service person arrived early, was professional, personable and helpful in placing the cable and hook up. Quite detailed and patient with instructions. October 17, 2012
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